USRN – Nurse Triage
7 days ago
Position Summary
The Nurse Triage USRN will serve as the point of clinical contact for patients in virtual behavioral health program. This role is responsible for scheduling appts, assisting with rx refills, assessing patient symptoms, determining urgency, documenting interactions, and directing patients to the appropriate level of care. The nurse will operate within clinical protocols and escalate as needed to ensure patient safety.
Key Responsibilities
Conduct web and voice-based triage assessments for mental health and psychiatric patients
Utilize clinical judgment to determine next steps (e.g., schedule, escalate, refer)
Document encounters accurately in the electronic health record (EHR) system
Follow established clinical protocols and escalation pathways
Requirements
Active USRN license, based in the Philippines - Minimum 2 years of clinical experience in triage, case management, or behavioral health
Strong verbal communication and documentation skills
Comfortable working in a voice-based, remote environment
Must pass voice screening and clinical assessment
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