IT Trainer and Coach for Projects

Role description

SCOPE OF WORK

• Develop a detailed Adoption and Change Management (ACM) Training Plan for assigned projects in close coordination with the assigned Change Managers

• Implement ACM Training Plan

• Support Project Development and Implementation activities

• Facilitate / conduct training needs analysis (TNA)

• Prepare learning materials using client tools (i.e. storyboard, flow, elearning, etc.)

• Review any training materials provided by vendors to ensure they meet client's quality standards

• Publish training materials in client's learning management platform

• Deliver training sessions, both in face-to-face and in online settings

• Provide individual and group coaching sessions

• Evaluate results of training activities

• Report on training progress

Detailed Tasks and/or Expected Output

• Develop and implement the ACM Training Plan for assigned projects

• Create, design and deliver training programs

• Design, structure, and develop online / eLearning content aligned with the adoption of proposed changes

• In coordination with the ACM team, contribute to a knowledge base for lessons learned and best practices

• Prepare training environments, scenarios and associated user accounts

• Initiate course evaluation and analyze collected feedback
• Develop instructional materials, primarily through knowledge base articles and microlearning videos, and possibly other training collaterals such as user manuals, quick reference guides, FAQs and exercises to support training for staff in close coordination with the technical team
• Conduct briefings, road shows, brown bag and other training sessions for management and staff

• Establish early-life and other support activities

• Respond to training queries and concerns and escalate issues to technical and support teams whenever necessary

• Perform any other assigned tasks

Skills

MINIMUM QUALIFICATION REQUIREMENTS

• Experience in conducting training and developing instructional materials
• A client-oriented attitude and experience in working in a multi-cultural environment
• Ability to manage multiple tasks and deliver quality output
• Excellent oral and written communication skills in English
• The ability to refine and distill technical jargon into clear, layperson-friendly content
• Proficiency with content creation tools, such as Microsoft Office, Adobe Creative Cloud, Canva
• Ability to manage priorities and workload within general schedule of work, instructions and standardized practices
• Ability to work with minimum supervision and maintain composure under pressure.
• A strong awareness and understanding of client's business processes and guidelines is an advantage.
• Experience in providing user support, troubleshooting, and issue resolution for client IT systems is an advantage.
• Knowledge and experience in the implementation of IT projects in a business setting is an advantage

About RCG Global Services

At Myridius, we transform the way businesses operate. Formerly known as RCG Global Services, our more than 50 years of expertise now drive a new vision—propelling organizations through the rapidly evolving landscapes of technology and business. We offer tailored solutions in AI, data analytics, digital engineering, and cloud innovation, addressing the unique challenges each industry faces. Our integration of cutting-edge technology with deep domain knowledge enables businesses to seize new opportunities, drive significant growth, and maintain a competitive edge in the global market. Our commitment is not just to meet expectations but to exceed them, ensuring measurable impact and fostering sustainable innovation. The success of Myridius is directly tied to the breakthroughs achieved by our clients. Together, we co-create solutions that not only solve today's challenges but also anticipate future trends. At Myridius, we go beyond typical service delivery. We craft transformative outcomes that help businesses not just adapt, but thrive in a world of continuous change. Discover how Myridius can elevate your business to new heights of innovation. Visit us at and start leading the change.