Collections & Recovery Supervisor (Lubao)

About the Role

The Collection & Recovery Supervisor (CRS) acts as a "troubleshooter" in branch operations, focusing on delinquent and hardcore accounts. Reporting directly to the District Manager and functionally to the Head Office Collections Group, this role is key in achieving branch collection targets and recovering top past-due accounts.

What You'll Do

Collections & Account Management

• Maintain professional relationships with customers while handling sensitive collection concerns.
• Manage loan accounts more than 91 days past due, including confirmatory visits and client/business/collateral verification.
• Ensure regular updates of client KYC details and coordinate with HO Collections Team.
• Plan and execute collection strategies with CCIs to meet targets.
• Submit account assessments and maintain accurate collection records.

Recovery

• Resolve and recover non-performing loans through restructuring, repossession, or legal action.
• Locate missing collateral or clients through skip tracing and investigation.
• Conduct background checks and verify information through databases and credit bureaus.
• Negotiate settlements and manageable payment arrangements to prevent recurring delinquencies.
• Lead collection of written-off accounts and initiate legal/recovery proceedings when necessary.

Administration & Support

• Assist in verifying and resolving customer complaints.
• Report suspected fraud or significant findings to HO Collections.
• Act as Officer-in-Charge in the absence of a Branch Manager.
• Support branch compliance with account management, collections, and remedial policies.
• Stay updated with policies and cascade updates to CCIs.
• Adhere strictly to the Fair Debt Collection Practices Act.

What You Need to Succeed

• Education: Senior High Graduate or College Graduate with a Degree in Financial Management, Business Management, or related courses is an advantage).
• Experience: At least 2-3 years of related work experience in collections, recovery, or credit operations.
• Skills:
• Strong knowledge of Collections & Recovery strategies
• Numerical and Analytical skills
• Leadership and team coordination
• Computer literacy, especially Excel
• Other Requirements:
• Must own a motorcycle with valid driver's license

Work Setup

• Employment Type: Full-time
• Schedule: Day Shift

Job Types: Full-time, Permanent

Experience:

• collections, recovery, or credit operations: 3 years (Preferred)

Willingness to travel:

• 75% (Preferred)

Work Location: In person