Security Engineer

7 days ago

Taguig, National Capital Region, Philippines Satellite Office Full time

The Opportunity

The Security Engineer is pivotal in delivering, managing, and supporting security solutions that

ensure our customers' environments are secure, efficient, and resilient. This role combines

hands-on implementation, customer enablement, project leadership, and pre-sales expertise.

This ensures Infotrust customers receive high-value, strategic security outcomes, tailored to

their business needs

Responsibilities

❖ Assist in the implementation, monitoring, and support of security technologies across

customer environments, including SIEM, EDR, Email/Web Security, and Cloud Security tools.

❖ Support onboarding and integration of log sources, security controls, and endpoint

solutions under the guidance of senior engineers.

❖ Work collaboratively with the PMO and engineering team to contribute to successful delivery

of security projects and tasks.

❖ Respond to customer queries and escalations with professionalism and a focus on accurate,

timely resolution.

❖ Conduct initial troubleshooting, log analysis, and issue investigation across supported

platforms.

❖ Maintain high-quality technical documentation and contribute to service transition

artefacts.

❖ Participate in internal knowledge sharing, security research, and training initiatives.

❖ Engage with customers in a professional and responsive manner to support ongoing service

delivery.

❖ Escalate complex issues appropriately and contribute to root cause analysis and resolution

tracking.

❖ Stay up to date on security best practices, emerging threats, and vendor technologies

relevant to the role.

❖ Stay abreast of emerging threats, techniques, and technologies to help evolve service

offerings and maintain relevance in a fast-changing landscape.

Key Performance Indicators (KPIs)

❖ Timely and accurate completion of assigned technical tasks and support requests

❖ Positive customer feedback on responsiveness and service quality

❖ Reduction in repeated issues through effective documentation and escalation

❖ Active participation in team meetings, training, and process improvement efforts

❖ Completion of required documentation to internal QA standards

❖ Consistent progress toward upskilling and certification milestones

Personal Attributes

❖ Clear and professional communicator with strong attention to detail

❖ Eagerness to learn and contribute in a collaborative team environment

❖ Strong problem-solving mindset and willingness to take ownership of assigned tasks

❖ Customer-oriented with a focus on delivering quality outcomes

❖ Adaptable and organised, able to manage competing tasks effectively

❖ Receptive to feedback and committed to continuous improvement

Qualifications

❖ 1–3 years of experience in Security Engineering or IT Support with a focus on security

❖ Exposure to:

o SIEM platforms (Splunk, Microsoft Sentinel, Rapid7 InsightDR, CrowdStrike NGSIEM)

o Endpoint protection tools (Microsoft Defender, CrowdStrike)

o Email/Web security platforms

o Log source onboarding and event analysis

o Windows and Linux systems, TCP/IP networking fundamentals

❖ Understanding of key security concepts, threats, and frameworks (e.g. MITRE ATT&CK, NIST,

CIS)

❖ Experience with basic scripting or automation (e.g. PowerShell, Bash, Python) is an

advantage

❖ Actively working toward industry certifications (e.g. CompTIA Security+, Microsoft Security

Fundamentals, Azure/AWS Cloud certs)

❖ Preferably with experience in Netskope.

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