Fleet Supervisor

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

The Regional Fleet Lead (RFL) is responsible for securing the fleet of agency and IC Delivery Partners (DPs), both for current and future requirements. In addition to sourcing, the RFL is to work closely with Hub Leads (HL) and the respective agencies with regards to various concerns with DPs. Lastly performance of the agencies themselves are to be monitored and reported periodically and recommendations on what actions to take are to be presented to the AFL. Lastly, the RFL is also to source for potential agency partners, especially if there are any available locally. The RFL is to work with Fleet HQ on strategies and actions required to grow the fleet while also retaining the current fleet.

• Together with his/her reports coordinates with the HL to ensure that payout computations are provided to FINOPS on time.
• Ensure that area fleet team are achieving their targets,in sourcing and on-boarding of DPs.
• Work with the agencies in securing agency Delivery Partners (DPs).
• Follow-up enrollment of new DPs in FMS, while at the same time removal of DPs FMS account once they have left SPX.
• Provide prescribed regular reports to his superiors, As well as other non regular reports that maybe required.
• Analyze sourcing and on-boarding performance of fleet team in his area. At the same time provide recommendations to address issues or suggest new ideas that helps fleet be more effective in delivering its targets.
• Coaches, mentors, and monitors the performance of the members of the department
• Performs other tasks that may be assigned by the management from time to time

Requirements:

• Must have at least a 4 year college degree.
• Work experience in dealing with Employment Agencies for riders and drivers.
• Worked in HR with specific, in recruitment department
• Experience in mass sourcing and hiring of personnel.
• Experience managing a fleet of riders and drivers is an advantage.
• Good negotiation skills
• High level of integrity
• Honest and transparent.
• Organized and forward thinking.
• Is able to think out of the box
• Escalates early before a problem becomes too big
• Well-versed in both written and oral communication
• Excellent people management skills and demonstrates strong and decisive leadership skills
• Advanced analytical and problem-solving skills
• High level of energy
• Mobile, will be moving around multiple hubs within area of responsibility
• Self-motivated and able to work with minimal supervision
• Flexible in working hours and schedules