START ASAP: QA Specialist

4 days ago

Bonifacio Global Metro Manila, Philippines iOPEX Tech Full time ₱1,200,000 - ₱2,400,000 per year

Learn and Inspire. Join us now

Available Roles:

  • Quality Assurance Manager
  • Quality Assurance Specialist
  • Performance Excellence Lead/PEX Assistant Manager

We are hiring for passionate and talented QA Specialist for our awesome team

The ideal candidate/s is a critical thinker who will proactively improve the quality systems of the fast-paced growing company through internal audits, participation process improvement programs, and interaction with key partners to obtain constructive feedback.

Responsibilities:

  • Serve as point of contact for all QA related queries
  • Responsible for confirming and managing compliance with client auditing processes
  • Prepare reports, interact with Operations and support groups regarding quality improvement
  • Prepares quality documentation and reports by collecting, analyzing, and summarizing information and trends.
  • Monitor calls and provide feedback to Agents.
  • Partner with Learning Team in providing feedback that would improve overall quality of performance/escalations
  • Delivers quality module to new Agents as needed.
  • Maintains accurate quality data for call behavior performance documentation.
  • Coach and develop Agents on Quality, Customer Experience and Processes, and Procedures

Qualifications:

  • Should have at least 1 year of experience as Quality Specialist on a BPO set up
  • Excellent communication and presentation skills
  • Knowledgeable in performance data management and analysis
  • Six Sigma experience/certification is preferred
  • Data analytics advance root cause analysis
  • Exceptional leadership skills and great eye for detail
  • Ability to teach and mentor
  • Must be willing to work on shifting schedules at Bonifacio Global City, Taguig City

Other info:

  • Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)
  • Work set up: Onsite
  • Schedule: Shifting

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

  • Competitive salary package
  • Exciting employee engagement activities
  • Stability (Continuously getting pioneer accounts)
  • Learning sessions every week
  • Fast career growth
  • Accessible location
  • HMO
  • Leave credits/Leave conversions
  • Night differential
  • Uncapped annual appraisal
  • 2 days off

And most importantly, you'll be part of a growing company with dynamic and engaging team.

Interested? Here are ways to reach us:

  • Please make sure to complete this application form:
  • Send a message to Steph)

Join our awesome # team

  • QA Specialist

    2 weeks ago

    Bonifacio Global, Metro Manila, Philippines FWD Life Insurance Corporation Full time

    The role is responsible for conducting fair and consistent evaluations of customer interactions across inbound and outbound customer interactions to provide accurate, objective, and consistent assessments. By analyzing the quality of service delivered, the role generates insights that support overall business improvement, provide actionable information for...

  • Start Asap as IT Specialist/Open for Fresh IT Grads/28k pay

    2 weeks ago

    , Metro Manila, Philippines Caldwell Communications Full time

    Start Asap as IT Specialist/Open for Fresh IT Grads/28k pay Join to apply for the Start Asap as IT Specialist/Open for Fresh IT Grads/28k pay role at Caldwell Communications Start Asap as IT Specialist/Open for Fresh IT Grads/28k pay 3 days ago Be among the first 25 applicants Join to apply for the Start Asap as IT Specialist/Open for Fresh IT Grads/28k pay...

  • Healthcare Associate

    1 week ago

    Bonifacio Global, Metro Manila, Philippines Nezda Technologies, Inc. Full time ₱144,000 - ₱300,000 per year

    NOW HIRING – Healthcare Associates BGC, Taguig Hybrid Setup (Onsite Training for 1–2 months, then WFH/Onsite Hybrid) Start Date: ASAP Salary Offer: ₱18,000 – ₱25,000 (based on experience & qualifications) Qualifications:• At least 2 years in College (no back subjects)• Minimum 1 year BPO Healthcare experience• Good English communication...

  • Accounting Clerk | Up to 35,000 Salary Offer | Start ASAP

    2 weeks ago

    Bonifacio Global, Metro Manila, Philippines Nezda Global PH Full time ₱35,000 per year

    We are currently hiring for the following positions to join our growing team in BGC, Taguig:1-DAY ONSITE PROCESS | INITIAL AND FINAL INTERVIEW ONLY | START ASAPAvailable Roles:Store ReportingAP – WarehouseAP – Travel & ExpenseCorporate Retail BankingVendor RelationsQualifications:Graduate of Accountancy or other business-related coursesAt least 1 year of...

  • CSO | HYBRID | Up to 31k | Virtual Process | BGC, Taguig

    1 week ago

    Bonifacio Global, Metro Manila, Philippines Nezda Technologies, Inc. Full time ₱21,780 - ₱31,980 per year

    Hi JobseekersLooking to grow your career in the Financial & Insurance Industry?We're hiring Customer Service Representatives (CSR) for both Local & International Accounts Location: BGC Taguig Work Setup: Hybrid (3 Days Onsite, 2 Days WFH) Schedule: Night Shift (8PM Onwards) | Tools ProvidedLOCAL ACCOUNTSalary: ₱21,780–₱24,780 (Basic +...

  • CSR - Call Center Agent - BGC, Taguig City (25K - 28K Salary) START ASAP

    3 days ago

    Bonifacio Global, Metro Manila, Philippines Nezda Technologies, Inc. Full time ₱28,000 - ₱32,000 per year

    About the roleNezda Technologies, Inc. is seeking a talented Customer Service Representative to join our dynamic call center team in Bonifacio Global City, Taguig City. As a CSR - Call Center Agent, you will be responsible for providing exceptional customer service and support to our valued clients. This is a full-time role with a competitive salary range of...

  • Treasury Specialist

    3 days ago

    Bonifacio Global, Metro Manila, Philippines ALPHA CENTURY CONSULTANCY INC. Full time ₱600,000 - ₱1,200,000 per year

    Location: Bonifacio Global City, Taguig City, Philippines | Work arrangement: Full-time and on-site Start Date: ASAP | Salary: Competitive (based on experience)About the Role:We are seeking a Treasury Specialist who will be essential for ensuring smooth and accurate financial operations. This position involves a range of tasks, including organizing the...

  • Healthacre QA Analys- Must have 2 years exp in QA Analyst.

    1 week ago

    manila, Philippines GGAS Services Full time

    Job Opening: QA Analyst Location: IT Park, Cebu (Onsite) Salary: 30k + Benefits We are looking for a QA Analyst with at least 2 years of experience in quality assurance, ideally within the BPO industry. Key Requirements: At least 2 years of experience as a healthcare QA Analyst Must have QA experience in BPO Available to work onsite in ortiags Willing to...

  • QA Specialist

    6 days ago

    Tunasan, Metro Manila, Philippines Office Symmetry Full time ₱300,000 - ₱600,000 per year

    About the role Join the dynamic team at Office Symmetry as a QA Specialist. In this full-time position, you will play a crucial role in ensuring the quality and reliability of our cutting-edge software solutions. Based in Tunasan Muntinlupa City, Metro Manila, this role is an excellent opportunity to contribute to the success of a growing company at the...

  • PHRN Quality Analyst

    1 week ago

    manila, Philippines Gap Solution Recurrent Firm Full time

    PHRN Quality Analyst (QA) Location: Ortigas (Onsite) Shift: Night Shift Salary: PHP 50,000–55,000 | Can Start ASAP Qualifications: Must be a Registered Nurse (PHRN) with a valid PRC license 1–2 years of experience as a Quality Analyst (QA) in the BPO/Healthcare industry Strong background in quality monitoring and compliance in healthcare...