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Product Operations Specialist

2 weeks ago

Quezon City, National Capital Region, Philippines Outsourced Quality Assured Services Inc Full time ₱480,000 - ₱720,000 per year

About Us:

is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals.

Tasks and Responsibilities

Pricing

  • Ensure that vendor price lists are received regularly and update/remove products in the ERP system (accounting and stock management).
  • Update pricing for USD vendors in the system when exchange rates change.

Stock Management

  • Review stock in all warehouses on a daily basis, controlling stock levels to meet supply and demand using ERP reporting and forecasts prepared with business and product managers.
  • Prepare and review stock plans across warehouses nationwide to maintain optimal levels, ensuring continuous supply.
  • Work with product managers on stock strategy per brand. Ensure stock is ordered at the right time and accounts for delivery lead times to prevent stockouts.
  • Manage stock over 90 days – work with vendors to obtain RMA numbers for faulty, discontinued, and stock balancing rotations.
  • Process customer return requests and submit them to vendors.
  • Work with vendors to ensure satisfaction with order placement and resolve any issues or obstacles.
  • Track vendor orders and shipments, entering information into the system to ensure accurate ETAs are communicated internally and externally.
  • Negotiate delivery terms and pricing with freight forwarders to optimize service and cost. Ensure freight pricing is within required levels, both in dollar value and as a percentage of stock value.
  • Work with the Finance Department on reconciliation of invoices from suppliers and freight forwarders, issuing correct instructions to ensure accurate system reconciliation.

Sales

  • Support the Sales team nationally with their enquiries.
  • Provide quoting assistance when required.
  • Provide ongoing ETA information and updates on product availability.
  • Deliver customer service as needed.

Contract Management

  • Understand contract terms and conditions and ensure all departments are informed.
  • Review contracts with freight forwarders and suppliers to optimize processes, including carton quantities, lead times, and supplier policies for better inventory supply and distribution.

Customer Service

  • Manage the vendor workbench and collaborate with SBUs to resolve customer order issues by coordinating with relevant departments.
  • Ensure all appropriate sales tools and information are available to the Sales and Product Teams.

Communication

  • Manage operations email mailboxes.
  • Communicate vendor operational changes across multiple levels.
  • Keep all departments updated on the progress of enquiries in a timely manner using the relevant tools.

Other

  • Take all reasonably practicable steps to maintain the health and safety of yourself and others, and minimize risks.
  • Provide reporting as required for internal teams, customers, or vendors.
  • Follow company policies, procedures, and reasonable instructions at all times.

Skills, Knowledge and Experience

  • Strong communication and interpersonal skills
  • Good administrative and business writing skills
  • Sales background and skills
  • General industry experience
  • Strong negotiation abilities
  • General business knowledge and skills (preferred)
  • Good presentation skills and/or experience
  • In-depth product knowledge (preferred)
  • Strong relationship-building skills
  • Intermediate MS Office proficiency

Work Schedule:

  • Monday to Friday 7:00 AM - 4:00 PM Manila Time

Work Location:

  • Office-based
  • 7th Floor, Zeta Tower, Bridgetowne Quezon City 1800, Metro Manila

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.

Job Type: Full-time

Pay: Php50, Php60,000.00 per month

Benefits:

  • Additional leave
  • Company events
  • Health insurance
  • Life insurance
  • Paid training
  • Promotion to permanent employee

Ability to commute/relocate:

  • Quezon City: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • How many years of experience do you have working with ERP systems (accounting, inventory, or stock management)?
  • Have you been responsible for updating vendor price lists and/or exchange rate adjustments in a system?
  • Do you have experience in daily stock monitoring and forecasting to maintain supply and demand balance?
  • Do you have experience negotiating delivery terms or freight pricing with suppliers or freight forwarders?
  • Have you worked with vendors to track orders, shipments, and provide ETA updates to internal teams?

Experience:

  • Vendor & Supplier Coordination: 3 years (Preferred)
  • Sales & Customer Support: 3 years (Preferred)
  • ERP, Pricing & Stock Management: 3 years (Preferred)

Work Location: In person