Food & Beverage Manager
18 hours ago
Food & Beverage Manager
Responsible for directing and overseeing all food and beverage operations of the hotel, including restaurants, bars, room service, and banquet functions. The role ensures high-quality guest service, compliance with health and safety standards, profitability of outlets, and smooth coordination with kitchen and other departments.
Key Responsibilities
Guest Experience & Service
- Ensure consistent delivery of high-quality service in all F&B outlets.
- Handle guest feedback, complaints, and special requests with professionalism.
- Maintain strong presence during service hours to oversee guest satisfaction.
Operations Management
- Oversee daily operations of restaurants, bars, banquets, and in-room dining.
- Monitor service standards and implement corrective actions as needed.
- Ensure compliance with hygiene, sanitation, and safety regulations.
- Coordinate with the Executive Chef on menu planning, food costing, and special events.
Financial Management
- Develop and monitor budgets for the F&B department.
- Control operating costs, minimize wastage, and optimize profitability.
- Implement upselling strategies and revenue-generating initiatives.
- Review daily sales reports and analyze business performance.
Staff Management & Training
- Recruit, train, and supervise F&B personnel.
- Create staff schedules to ensure adequate coverage across all outlets.
- Conduct regular team meetings and performance evaluations.
- Foster a culture of guest focus, teamwork, and continuous improvement.
Coordination & Communication
- Collaborate with Sales & Marketing for promotions, events, and special packages.
- Work closely with Banquets for weddings, conferences, and functions.
- Liaise with Housekeeping and Front Office for guest needs and smooth operations.
Compliance & Standards
- Enforce adherence to hotel SOPs, service standards, and brand guidelines.
- Ensure compliance with local food safety, liquor licensing, and labor regulations.
- Maintain inventory control for food, beverages, and supplies.
Qualifications
Bachelor's degree in Hospitality Management, Culinary Arts, or related field.
Minimum 3–5 years of managerial experience in F&B (preferably in a 4-star or higher property).
Strong leadership and organizational skills.
Excellent knowledge of food & beverage operations, cost control, and service standards.
Proficiency in F&B systems (POS, inventory management).
Ability to work under pressure, flexible hours, weekends, and holidays.
Competencies
Guest-Oriented Service Mindset
Leadership & Team Development
Financial & Business Acumen
Strong Communication & Negotiation Skills
Problem-Solving & Decision-Making
Creativity in Menu & Event Planning
Key Performance Indicators (KPIs)
Guest Satisfaction Scores (F&B-specific)
Outlet Revenue & Profit Margins
Food Cost & Beverage Cost Control
Staff Retention & Training Compliance
Hygiene & Safety Audit Results
Job Type: Full-time
Benefits:
- Company Christmas gift
- Company events
- On-site parking
- Paid training
- Staff meals provided
Education:
- Bachelor's (Preferred)
Experience:
- Food & Beverage : 3 years (Preferred)
Language:
- English (Preferred)
Willingness to travel:
- 100% (Preferred)
Work Location: In person
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