Specialist II Global Customer Care

Emerson's 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Specialist II, Global Customer Care, you will be responsible for the timely and accurate handling of orders and customer issues. You will ensure and maintain a high level of customer service by taking ownership of customer inquiries and handling pre- and post-order-related requests.

If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines

In This Role, Your Responsibilities Will Be:

• Monitor incoming emails in common mailboxes and acknowledge receipt of customer emails and purchase orders.
• Allocate requests, orders, and inquiries to the appropriate individuals within the team.
• Act as a liaison between customers and other functional groups to complete requests in Engineering, Trade Compliance, Quality, Planning, Product Marketing, Pricing, Finance, Sales, Shipping, Production, and Logistics.
• Provide general account, product, and order information and recommend product alternates and substitutions to customers.
• Screens parties involved indicated on the Transaction Screening Form and monitors Denied Party list thru Amber Road
• Reviews completeness of PO requirements
• Coordinates with Traffic and Compliance for Harmonized Codes/Country of Origin and for additional review of parties with hits in Amber Road.
• Coordinates with the shipping coordinator for the shipment
• Files Electronic Export Information with US Government's AES (if applicable)
• Process shipping and billing disputes, request credit and other billing adjustments, and provide requested documentation to customers.
• Collaborate with the team and other functional groups for process improvements, best practices, lessons learned, and process and product updates.

Who You Are:

You have a strong drive for results and exhibit passion and enthusiasm to get things done. You can efficiently carry out tasks independently and generate accurate, high-quality reports. You are proactive and highly innovative in approaching problem-solving. You can proficiently communicate ideas and influence both internal and external customers. You're interpersonally savvy and able to collaborate and efficiently work with people at any level.

For This Role, You Will Need:

• Bachelor's degree in any 4-year course.
• 2.5 years of relevant experience in customer service, preferably with a business-to-business background.
• Specific knowledge of Business System tools such as Oracle, CRM Fusion, and Genesys Purecloud.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. 

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

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