SAP Concur

We help the world run betterAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Our Client Success organization serves as the focal point for our clients. We are a mosaic of high-performing individuals who are committed to elevating those around us.

Our mission is to achieve best in class client retention and drive scale while also ensuring that clients can trust in a consistently excellent experience across the company. This role is a direct extension of SAP Concur's Client Experience mission to become a trusted partner, empowering clients to focus on their purpose and become a best run business.

About the role

As a Client Success Manager, you will be responsible for developing trusted relationships with your clients, measured through revenue growth, retention and relationship health. Being part of Client Success means you will have a unique opportunity to join the client on their journey with SAP Concur. The goal is to ensure the client feels supported and achieving their desired outcomes by offering industry insights and best practices. This is a dynamic role where you will identify and hone your unique talents.

Who you are

As a Client Success Manager, you will look forward to:

• Building a territory plan to proactively engage clients throughout their lifecycle
• Developing strong relationships with each client using virtual meetings
• Achieving account retention and revenue goals on a quarterly basis
• Serving our clients and internal resources with integrity
• Developing the ability to speak to industry best practices and SAP Concur products
• Working in partnership with our Sales teams to identify sales opportunities
• Contributing to process development and organizational growth projects
• Opportunities for training in role as well as career development

Preferred Skillset:

• Track record of exceeding targets
• Capable of leading and influencing client meetings
• Asks thought-provoking questions
• Ability to successfully manage internal and cross-functional relationships
• Highly organized and able to manage many activities and deadlines
• Willingness to adapt to change
• Thrive in an entrepreneurial and evolving environment

Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: | Work Area: Consulting and Professional Services  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid