Project Support Coordinator

Vivant is seeking experienced individuals to manage day-to-day operations and ensure the success of client projects.

You'll assist in planning, executing, and monitoring projects, handling administrative tasks, and ensuring effective management of resources, timelines, and communication.

If you have strong organizational skills, excellent communication, and attention to detail, Vivant is the place for you Join us and be a great fit for our team

About Vivant:

Vivant is a fast-growing provider of managed connectivity solutions, specializing in delivering reliable internet, VoIP, managed networks and security to restaurants, dealerships, healthcare providers, retailers, and small to medium-sized businesses.

We help businesses eliminate outages with 100% uptime solutions that keep your business connected to your business essential tools.

We are looking for a goal-driven, highly organized individual to join our growing team.

If you are extremely organized, pay attention to smallest details, very structured in your day to day and goal-driven, welcome to Vivant, you will fit right in

English Level: C1 required

Your Day-to-Day as a Project Coordinator:

Customer Relationship Management:

• Build and maintain strong, long-lasting client relationships.
• Establish a trusted advisory relationship with key accounts, customer stakeholders, and executive sponsors.

Presales:

• Collaborate with the sales, support, and accounting teams to gather information on potential and existing clients.
• Call previous carriers to verify if the client is under contract or has any obligations.
• Document all client and project information in our business management platform, Utiliko.

Installation:

• Serve as the liaison between internal teams (Sales, Installation, Support, Accounting) and the client to ensure successful project progression.
• Attend sales meetings to gather Knowledge Transfer, relay information for parts ordering, and communicate with the installation and support teams.
• Keep clients informed of installation dates and ensure that previous services are disconnected from old accounts and billing starts for new services.
• Ensure that previous services are properly cancelled, and all actions are fully documented.

Post-Installation:

• Handle the disconnection of accounts after installation, understanding telecom processes such as number porting.
• Place orders for new services with partners and manage the coordination of installation with clients.
• Set up clients for billing in our CRM, address past-due invoices, and assist clients with any issues.
• Create and route support tickets, ensuring prompt resolution.
• Develop and maintain documentation for responsibilities, training videos, and workflows to improve company and client processes.

Onboarding and Training:

• Ensure a smooth onboarding process for new clients.
• Conduct product training sessions to help customers maximize the value of our offerings.

Account Management:

• Monitor account health, identifying potential issues or opportunities.
• Collaborate with the sales team to identify upsell and cross-sell opportunities.

Feedback and Improvement:

• Gather customer feedback and share insights with the product, sales, and marketing teams.
• Advocate for product features and improvements based on customer needs and feedback.

Retention:

• Identify and mitigate churn risks to ensure customer satisfaction and loyalty.
• Implement strategies to ensure the renewal of client contracts.

Performance Metrics:

• Monitor and analyze customer product usage, providing insights and best practices to help them achieve their goals.
• Track key account metrics and establish performance indicators for client satisfaction and product adoption.

Table Stakes:

• Project Coordination Experience
  : Minimum 2 years (Required)
• ISP Service Experience
  : Minimum 1 year (Required)
• Strong communication skills (phone, internet) and the ability to work independently.
• Highly organized, self-motivated, reliable, and results-driven.
• Creative problem solver with the ability to think outside the box.

Perks & Growth Potential:

• Competitive Salary
• Paid Training
• Paid Time Off
• HMO for regular employees
• Holiday Cash Gift
• Recognition and Rewards

Be So Good That You Can't Be Ignored

If you consistently go above and beyond, demonstrate care for the team and clients, and make impactful contributions, you'll be on a fast track to growth within Vivant.

Join Vivant and elevate your career to the next level