Tsa 2

3 days ago

Mandaluyong City, National Capital Region, Philippines Magellan Solutions Full time ₱200,000 - ₱250,000 per year


BASIC FUNCTIONS: 

  • Full technical support role troubleshooting connectivity issues (Wi-Fi, Bluetooth, cable connection), usage and configurations on the platform, password resets, hardware troubleshooting, mobile app troubleshooting. 
  • Muti - channel Technical Support (call: IB & OB, chats, emails) 
  • Outbound for follow up 

KEY RESULT AREAS: 

  • FCR 
  • CSAT - Customer Satisfaction 
  • Attendance 

COMPETENCIES NEEDED: 

  • Speakers well, ability to build rapport. 
  • Articulate and highly comprehensible 
  • Must be willing to work in a high call volume environment 
  • High Customer Service Comms
  • Empathic and Great Comms
  • Spontaneous and conversant
  • Willing to work onsite 

QUALIFICATIONS: 

  • Technical or Engineering background is A MUST. 
  • Minimum of 2 years hardware and or software technical experience 
  • Preferably with technical experience related to supporting routers and access points. 

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