Merchant Onboarding

3 days ago

Mandaluyong City, National Capital Region, Philippines Bershaw Consultancy Full time ₱1,200,000 - ₱3,000,000 per year
  • Provide support to the primary point of contact for key merchant accounts, fostering long-lasting relationships.
  • Develop a deep understanding of each merchant's business goals, challenges, and needs to offer tailored solutions.
  • Collaborate with internal teams to develop strategies and solutions that meet merchant objectives and enhance platform engagement.
  • Manage the onboarding process for new merchant partners, ensuring a smooth transition and integration with the platform.
  • Provide continuous training and support on product features, tools, and best practices to maximize merchant success.
  • Update training materials regularly to reflect product updates and industry developments.
  • Respond to merchant inquiries via email and chat within SLA timeframes, ensuring quick and effective communication.
  • Conduct basic troubleshooting to replicate issues and escalate unresolved cases to higher-tier support teams.
  • Acknowledge receipt of inquiries, provide updates regularly, and request additional information when necessary.
  • Assess and categorize incoming requests, maintaining organized records of communication and resolutions.
  • Create JIRA tickets for technical requests and escalate issues with proper documentation.
  • Track and report on performance metrics, ensuring regular updates at the start and end of shifts for a clear progress overview.
  • Contribute to the development and execution of strategies to drive merchant satisfaction, retention, and platform engagement.
  • Identify opportunities for process improvement within merchant support workflows and propose solutions to enhance efficiency.
  • Stay updated on industry trends, competitor activities, and emerging technologies to continuously improve merchant success initiatives.
  • Collaborate with cross-functional teams to align merchant success efforts with overall company objectives.
  • Be available to work on weekends and flexible shifts depending on ticket-entry trends and business needs.
  • Report onsite as required for designated in-office workdays

Job Type: Full-time

Work Location: In person

  • Merchant Onboarding Analyst

    5 days ago

    Makati City, National Capital Region, Philippines Paynamics Technologies Inc. Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionPaynamics Technologies Inc. is a Payment Service Provider and Software Development company based in Manila, Philippines. The company offers electronic payment products such as credit card/debit card processing, check processing, and alternative payments like bank transfers, e-wallets, and vouchers.Job Title: Merchant Onboarding...

  • Merchant Experience Specialist

    5 days ago

    Mandaluyong City, National Capital Region, Philippines Bershaw Consultancy Full time ₱240,000 - ₱360,000 per year

    ● Merchant Relationship Management:○ Provide support to the primary point of contact for key merchant accounts, fostering long-lasting relationships.○ Develop a deep understanding of each merchant's business goals, challenges, and needs to offer tailored solutions.○ Collaborate with internal teams to develop strategies and solutions that meet...

  • Merchant Experience Specialist

    5 days ago

    Mandaluyong City, National Capital Region, Philippines Rush Technologies Inc. Full time ₱240,000 - ₱300,000 per year

    At RUSH, we believe that the strongest relationships are built on relevant and valuable experiences.We are on a mission to help businesses create lasting connections and exceptional experiences for their customers. In keeping with our promise, we are seeking to build a team of talented individuals to help build top-notch ready-made digital solutions that...

  • Merchant Experience Specialist

    5 days ago

    Mandaluyong City, National Capital Region, Philippines RUSH Technologies Full time ₱12,000 - ₱45,000 per year

    At RUSH, we believe that the strongest relationships are built on relevant and valuable experiences.We are on a mission to help businesses create lasting connections and exceptional experiences for their customers. In keeping with our promise, we are seeking to build a team of talented individuals to help build top-notch ready-made digital solutions that...

  • Merchant Experience Specialist

    5 days ago

    Mandaluyong City, National Capital Region, Philippines Asticom Technology Inc Full time ₱1,000,000 - ₱2,000,000 per year

    Job Roles and Responsibilities*(Please use bullet points or styles provided below)Duties and Responsibilities:● Merchant Relationship Management:○ Provide support to the primary point of contact for key merchant accounts, fosteringlong-lasting relationships.○ Develop a deep understanding of each merchant's business goals, challenges, andneeds to offer...

  • Merchant Experience Specialist

    5 days ago

    Mandaluyong City, National Capital Region, Philippines Bershaw Consultancy Full time ₱1 - ₱2 per year

    Provide support to the primary point of contact for key merchant accounts, fostering long-lasting relationships.Develop a deep understanding of each merchant's business goals, challenges, and needs to offer tailored solutions.Collaborate with internal teams to develop strategies and solutions that meet merchant objectives and enhance platform...

  • Merchant Coordinator

    5 days ago

    Quezon City, National Capital Region, Philippines Aspara Furniture Manufacturing Corp. Full time ₱216,000 - ₱264,000 per year

    The Merchant Coordinator is responsible for identifying, approaching, and onboarding potential merchants to the AF Home platform. This role focuses on building partnerships with brands, suppliers, and retailers that align with AF Home's home and lifestyle ecosystem. The Merchant Coordinator ensures that merchants are successfully integrated into the platform...

  • Merchant Acquisiton Manager

    3 days ago

    Quezon City, National Capital Region, Philippines Comworks, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Comworks Inc - This is a leading information communications technology company that provides products and solutions for corporate, home, SME, and consumer markets through its divisions and extensive distribution network. With a nationwide scope and constant drive, we continuously bring new solutions to our markets through the most innovative means.The...

  • merchant acquisition specialist

    3 days ago

    Quezon City, National Capital Region, Philippines ECASHPAY ASIA, INC. Full time ₱360,000 - ₱480,000 per year

    Position OverviewThe Merchant Acquisition Specialist is responsible for identifying, engaging, and onboarding new merchants to adopt our payment gateway solutions. This role focuses on expanding our merchant base through proactive outreach, relationship building, and consultative selling to drive revenue growth.Key ResponsibilitiesPrimary Duties:Identify and...

  • Partner Onboarding Manager

    3 days ago

    Mandaluyong City, National Capital Region, Philippines Maya Full time ₱2,000,000 - ₱2,500,000 per year

    Shape the future of partner success at Maya.We're looking for a strategic and drivenSr. Partner Onboarding Managerto lead the end-to-end onboarding, provisioning, and offboarding of Maya's commercial partners—including merchants, remittance tie-ups, disbursement partners, corporate savings clients, and future business solutions.This is a high-impact...