Customer Experience Advocate

2 days ago

Iloilo City, Western Visayas, Philippines XtendOps Full time

Location

Iloilo, Philippines

Job Type

Full Time

Skills
Voice

Excel

Chat

Categories
Outbound

Sales

Customer Support

Inbound

Email

Chat

Responsibilities
Customer Experience Advocates need to manage customer inquiries and complaints. Frontline support tasks will be asked to process orders and modifications, and escalate complaints across several communication channels.

A Customer Experience Advocate supports customers by providing helpful information, answering questions, and responding to complaints. They're the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.

Qualifications

  • High school diploma or equivalent
  • All Levels of relevant experience from a related industry of the account we are hiring for or at least a Subject Matter Expert
  • Proficient in relevant computer applications
  • Knowledge of customer service practices and principles
  • Excellent data entry and typing skills
  • Superior listening, verbal, and written communication skills
  • Ability to handle any stressful situation appropriately

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