Quality Manager

3 days ago

Meycauayan, Central Luzon, Philippines TaskUs Full time

What does a
Quality Manager
do? Think of yourself as a champion for operational excellence with the responsibility of ensuring that the team consistently meets program metrics and service-level requirements for quality as set by upper management and leaders.

Imagine yourself going to work with one goal in mind: to raise the bar for TaskUs' quality operations to produce Ridiculously Impressive results. Your tasks center on ensuring your program achieves performance objectives through consistent and quality customer interactions.

As a
Quality Manager
, you will:

  • Serve as a mentor and guide to your direct reports, a consultant to stakeholders, and an important asset to our pursuit for quality;
  • Support service and process improvement programs and efforts;
  • Monitor program metrics, provide operational insights and analyses, and offer recommendations for improvement;
  • Conduct audits, report on findings, and propose new systems and policies for continuous improvement;
  • Create a metric-driven determination for operational success;
  • Work with Quality Assurance leaders to resolve outstanding quality issues; and
  • Develop impactful and measurable action plans to address areas for improvement.

Do you have what it takes to become a
Quality Manager
?

Requirements:

  • At least 3 years of quality management experience in a BPO environment (preferred)
  • Excellent communication and presentation skills
  • Knowledge of performance data management and analysis
  • Competency in problem-solving and strategic planning
  • Ability to cultivate effective and productive business relationships
  • Strong drive to secure results and achieve excellence

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