Senior Operations Manager

2 weeks ago

Manila, National Capital Region, Philippines GEUS CAREERS Full time ₱90,000 - ₱120,000 per year

Required skills and experiencesEducationGraduate of 4 year course or Bachelor's DegreeExperienceIndustry Expertise: Over 10 years of experience in the multinational BPO/Call Center industry, with at least 5 years in a similar or related leadership role.Contact Center Operations: Extensive knowledge and hands-on experience in managing voice and non-voice contact center functions.Strategic and Financial Planning: Proficient in crafting business and financial plans, including client-based forecasting and workforce planning.Problem-Solving Excellence: Skilled in identifying issues, performing root cause analysis (RCA), and executing actionable improvement plans.Quality Management: Expertise in designing and implementing quality management systems to ensure high standards of service delivery.Talent Development: Strong track record in developing and executing talent development programs to enhance team skills and career progression.Leadership and Communication: Demonstrates strong leadership qualities, effective communication skills, and the ability to motivate and align teams toward common goals.OthersOperational Setup: Experienced in establishing operational frameworks, including forms, policies, procedures, systems, and team structures.Key Leadership Attributes: Demonstrates analytical problem-solving, urgency in prioritization, project management, attention to detail, adaptability, and client-centric focus.Confident and Articulate: Possesses confidence and clarity in communication for effective stakeholder engagement.Flexibility: Open to assignments across any TCAP site locations.Preferred skills and experiencesProcess Optimization: Certified in Lean Six Sigma, with proven ability to implement process improvements and drive operational efficiency is a huge plus.Process Optimization: Skilled in Business Process Reengineering, identifying inefficiencies, and recommending improvements to enhance operations.Technology Integration: Capable of proposing and implementing system or technology solutions to streamline processes and improve performance.Leadership and Communication: Strong leadership and effective communication skills to motivate teams, drive collaboration, and foster a positive work environment.Why Candidate should apply this positionAllowancePHP monthly rice allowance from Day 1HMODay 1 coverage + 1 free dependentOptional to enroll one more (premium will be salary deducted)10 VL (earned monthly)10 SL (earned monthly)Annual Leaves1 Birthday Leave3 Emergency Leaves (supporting docs required) from Day 1Other Govt-mandated leavesAnnual Leaves are available for Full-Time employees (probationary for 6 months before regularization) except for Emergency Leaves.Report toOperation DirectorInterview processScreening, online exam and creation of PPT (TCAP will provide a template or mock data to use) ->Initial Interview and Excel Exam - Final Interview - Client Interview (depending on the project)

  • Compliance Specialist

    1 week ago

    Manila, National Capital Region, Philippines Eden Senior Care Full time ₱1,500,000 - ₱3,000,000 per year

    Job Title:Compliance SpecialistTime Zone:9 AM to 5 PM Central Standard Time (CST)About Eden Senior Care:Eden Senior Care is a dynamic and rapidly growing senior living operator. We are committed to providing exceptional care and creating vibrant communities for our residents. We are seeking a Compliance Specialist to join our team and ensure that our...

  • Workforce Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Operations Full time ₱35 - ₱47 per year

    Employment type: Fixed-Term/Secondment (6 months)Location: Makati City, Metro ManilaWork setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two to three days a week to apply.Work schedule: 4:00 PM - 12:00 MN PH time.Pay range: We value transparency and want to ensure a good fit for both parties....

  • Senior Operations and Sales Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Busy Bee Cleaning Full time ₱420,000 - ₱804,000 per year

    Senior Operations & Sales Manager (REMOTE)(Automation | Leadership | B2B Sales | Strategy | Growth | Purpose)Full-Time | Remote-First CultureAbout the Role ( IRISH COMPANY)We are a fast-growing, values-driven cleaning and lifestyle brand, serving a premium client base, including residential and commercial.Our mission is rooted in excellence, integrity, and...

  • Operations Manager

    1 week ago

    Manila, National Capital Region, Philippines International SOS Full time ₱900,000 - ₱1,200,000 per year

    Tricare Overseas Program Operations Manager – Medical ClaimsLocation:Manila, PhilippinesCompany:International SOS (Tricare Overseas Program)About the RoleInternational SOS, in partnership with Tricare—the U.S. Department of Defense's healthcare program—is seeking an experienced Operations Manager to lead our Tricare Overseas Program (TOP) in the...

  • Operations Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Venture Smarter Full time $45,000 - $60,000 per year

    Job Description:Our client hires a results-driven Remote Operations Manager to oversee and optimize our daily business processes. The ideal candidate will be experienced in managing remote teams, streamlining workflows, and ensuring consistent operational efficiency in a fast-paced digital environment.Key Responsibilities:Oversee daily operations and ensure...

  • Business Process Associate OPEN FOR FRESH GRADUATES

    2 weeks ago

    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time ₱600,000 - ₱1,200,000 per year

    About WristWrist is the world's leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%.With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and logistics, providing data...

  • Senior Warehouse Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Viventis Search Asia Full time ₱60,000 - ₱120,000 per year

    Job Summary:TheSenior Warehouse Manageroversees the end-to-end warehouse operations across multiple distribution centers to ensure the efficient, accurate, and safe handling, storage, and dispatch of raw materials, packaging, and finished goods. This role is responsible for optimizing warehouse processes, implementing best practices in inventory management...

  • Senior Grains Operations Officer

    2 weeks ago

    Manila, National Capital Region, Philippines NATIONAL FOOD AUTHORITY REGION VIII Full time ₱1,200,000 - ₱2,400,000 per year

    Senior Grains Operations Officer in NCR For full job description please see PDF file on Civil Service Commission site by clicking on this job ad. To apply, please kindly follow the procedure described in the PDF file.

  • Senior Executive Operations Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines BruntWork Full time ₱900,000 - ₱1,200,000 per year

    This is a remote position. Schedule: Monday to Friday PST — Flexible during client's business hours (with a one-hour unpaid break)Total weekly hours: 40 hoursClient OverviewThe company is a luxury events studio that moves like a high-end house—designing with intent, executing with precision, and protecting the brand at every touchpoint. Systems and...

  • Inventory Analyst

    1 week ago

    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionAbout Garrets InternationalGarrets Internationalis a part of the Wrist Group. It is an experienced, always exploring maritime service partner operating in more than 700 ports and serving 35,000 seafarers worldwide. For more than 30 years, we have provided full service of provision and stores, persistently fuelling better lives on board...