Patient Account Representative

2 weeks ago

Manila, National Capital Region, Philippines Virtual Rockstar Careers Full time

This is a remote position.

Virtual Rockstar is looking for a dedicated and professional Patient Account Representative to join a growing healthcare organization that partners with multiple private practice clinics across several U.S. states. This role is focused on patient collections — managing outgoing and incoming calls, assisting patients in understanding their balances, and providing compassionate, solutions-oriented support throughout the payment process.

You'll be joining a collaborative remote team that values accountability, clear communication, and results. This is an opportunity to be part of a mission-driven organization that helps patients receive quality care by ensuring a smooth and transparent billing experience.

Responsibilities

  • Make outbound collection calls to patients regarding outstanding balances in a professional and empathetic manner.
  • Provide clear and accurate explanations of patient statements, insurance payments, and balances.
  • Document all interactions and updates in the EMR and billing systems.
  • Respond to patient inquiries via phone, email, or fax in a timely and courteous way.
  • Collaborate with internal billing and administrative teams to resolve account discrepancies.
  • Follow established protocols for payment arrangements and escalation of unresolved accounts.
  • Maintain strict confidentiality of patient information and comply with HIPAA regulations.

Tools & Systems You'll Use

Experience with the following (or similar) systems is a plus:

  • WebPT (EMR)
  • Avaya (phone and messaging system)
  • Qliq (secure instant messaging)
  • Microsoft Excel and Datto Workplace (for reporting and file management)
  • Network Solutions (email system)

Requirements

  • 1–2 years of experience in medical billing, patient accounts, or healthcare collections.
  • Strong communication skills — able to handle sensitive financial discussions with empathy and professionalism.
  • High attention to detail and accuracy in data entry and account reconciliation.
  • Tech-savvy, comfortable working with multiple digital platforms.
  • Self-motivated and accountable, with a strong sense of integrity.
  • Thrives in a remote, team-oriented environment that emphasizes clear communication and mutual support.

Benefits

  • Competitive salary commensurate with experience.
  • Opportunities for professional development and growth.
  • Work in a dynamic and supportive team environment.
  • Make a meaningful impact by helping to build and strengthen families across the globe.

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