Full-time Receptionist

Your job responsibilities are as follows:

• Greet clients warmly upon arrival and ensure they feel welcomed.
• Answer phone calls, respond to emails, and manage online inquiries in a professional manner.
• Handle client questions, concerns, and provide information about services, pricing, and promotions.
• Assist clients with scheduling and rescheduling appointments, ensuring smooth appointment flow.
• Communicate with staff about appointment schedules and updates.
• Promote salon services and retail products to clients, including upselling treatments or new services.
• Process client payments for services and retail purchases, handling cash, credit cards, and other forms of payment accurately and truthfully.
• Maintain client records, including contact information, service history, and preferences.
• Track inventory of retail products and supplies; alert management when stock levels are low.
• Uphold the salon's reputation by maintaining a polished appearance and providing excellent customer service.
• Resolve conflict within the staff or raise to upper management for proper resolution, etc.
• Resolve customer complaints and ensure customers are satisfied with service.