General Manager

****Work Location: Port Moresby, Papua New Guinea
(expatriate position)****

Client:
A leading player in the real estate and properties industry specialising in property development, management, and community building in
Port Moresby, Papua New Guinea

Role Overview:

The General Manager – Facilities & Services is responsible for strategic leadership, operational excellence, and asset

performance across all property and facility portfolios within the Group.

The role provides overall direction and management of maintenance, engineering, utilities, cleaning, and site operations to

ensure facilities are safe, compliant, sustainable, and cost-effective. The General Manager oversees multi-site service

delivery teams, contractors, and capital works, ensuring alignment with corporate strategy, HSSEQ standards, and property

development objectives.

• Zero harm &compliance:
  No lost‑time injuries; auditable compliance with PNG laws, fire & life safety, and PPP EHS standards.
• Asset uptime:
  Critical systems (power, water, HVAC, lifts, fire, BMS) meet or exceed SLA uptime targets.
• Cost efficiency:
  Year‑on‑year reduction in reactive spend; maintenance within budget; measurable savings from standardisation and strategic sourcing.
• Lifecycle discipline:
  Fully implemented asset registers, condition assessments, and 10‑year capex plans; no surprises on end‑of‑life replacements.
• Customer satisfaction:
  Tenants/residents rate facilities ≥ target (e.g., ≥ 4.3/5); fast response times; transparent communication.
• Operational excellence:
  CMMS utilisation, data‑driven PM, and KPI dashboards in place; audits passed; processes documented and followed.

This role plays a key part in optimising asset lifecycle management, driving service quality, and ensuring operational

readiness across all properties and facilities nationally.

Key Accountabilities:

• Strategic and Operational Leadership

Provide strategic direction and leadership across Facilities & Services operations.

Develop and implement operational plans aligned with Property Division objectives.

Ensure service delivery supports organisational efficiency and growth.

• Asset and Maintenance Management

Oversee asset management, maintenance planning, and infrastructure reliability.

Ensure preventive and corrective maintenance programs are executed effectively.

Drive lifecycle cost management and capital improvement planning.

Lead facilities‑related projects (retrofits, energy efficiency, upgrades, asset replacements).

Implement BMS/CMMS improvements, digital logs, inventory optimisation, and standard spare kits.

Drive resilience and sustainability (fuel efficiency, solar integration, water use, waste, emissions tracking)

Present monthly dashboards to leadership: uptime, safety, costs, KPIs, major risks, and mitigations.

• Financial and Contract Management

Manage budgets, expenditure, and financial performance of the F&S function.

Build business cases for asset replacements/retrofits (NPV/IRR, risk reduction, energy savings).

Oversee procurement and performance of contractors and service providers.

Ensure all works deliver value-for-money and contractual compliance.

Establish framework agreements and performance SLAs for critical vendors (HVAC, lifts, electrical, fire, generators).

Run competitive tenders, evaluate bids (tech/commercial), and negotiate terms (warranties, penalties, response times).

Monitor contractor performance via scorecards; enforce compliance and corrective actions.

• HSSEQ, Risk, and Compliance

Champion workplace safety, environmental responsibility, and regulatory compliance.

Ensure policies and procedures meet corporate HSSEQ and legislative standards.

Manage risks associated with facilities operations and maintenance.

• Leadership and People Development

Lead and develop a multidisciplinary team of managers, supervisors, and trades personnel.

Build a strong performance culture and promote continuous improvement.

Support training and professional growth within the division.

• Stakeholder and Project Management

Liaise with internal stakeholders, project teams, and external partners to deliver property and facility projects.

Support design input for new developments and refurbishment projects.

Represent F&S in executive and cross-divisional forums.

Qualifications & Certifications

• Minimum 10 years' experience in facilities, engineering, or property operations management.
• Proven leadership experience managing multi-site operations and multidisciplinary teams.
• Strong financial acumen and contract management experience.
• Demonstrated understanding of asset lifecycle management and maintenance planning.
• Bachelor's Degree in Engineering, Facilities Management, Property Management, or a related discipline.
• Postgraduate qualification in Business, Management, or Project Management (Desirable).
• Valid professional certifications in Facilities Management (e.g., IFMA, FMA) preferred.
• WHS or Safety Management certification desirable.