20K SOB

About the role

Talent Outsourcing Channel Solutions' is seeking highly motivated and customer-focused individuals to join our dynamic team as Call Centre Customer Service Representatives. This full-time role offers an excellent opportunity to work in the travel and hospitality industry, with a competitive salary and the convenience of day shifts and weekends off.

What you'll be doing

• Providing exceptional customer service to clients by answering inbound calls and responding to enquiries
• Assisting customers with bookings, reservations, and general travel-related information
• Resolving customer issues and complaints in a professional and timely manner
• Maintaining detailed records and documentation of all customer interactions
• Collaborating with cross-functional teams to ensure a seamless customer experience
• Adhering to company policies, procedures, and quality standards

What we're looking for

• At least 1 year of experience in a customer service or call centre environment, preferably in the travel or hospitality industry
• At least 1 year of GDS experience. Sabre GDS is a plus.
• Strong communication and interpersonal skills, with the ability to engage with customers in a professional and empathetic manner
• Excellent problem-solving and decision-making abilities, with a focus on providing efficient and effective solutions
• Proficiency in using computer systems and software, including customer relationship management (CRM) tools
• A positive attitude, strong work ethic, and a commitment to delivering exceptional customer service

What we offer

• Competitive salary with attractive benefits package
• Opportunities for career development and advancement
• Supportive and collaborative work environment
• Flexible work arrangements, including day shifts and weekends off
• Comprehensive training and ongoing professional development

About us

Talent Outsourcing Channel Solutions' is a leading provider of customer service solutions, specialising in the travel and hospitality industry. With a strong focus on innovation and customer satisfaction, we are committed to creating a positive and rewarding work environment for our employees.

If you are passionate about providing exceptional customer service and are looking for an exciting opportunity in the travel and hospitality industry, we encourage you to apply now.