Senior Manager

Senior Manager – Operational Risk

#4th in Great Place to Work's Best Company To Work For 2025

#10th in Fortune Magazine's 2025 World's Most Admired Companies #1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers Top GBS Employers for the Philippines by the Everest Group

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

• Lead the design, development, and delivery of reporting and analytics solutions covering testing and monitoring activities across operational risk management.
• Oversee a team or workstream responsible for producing high-quality reports, dashboards, and insights for senior management, risk committees, and regulators.
• Drive automation and innovation in reporting and analytics processes, introducing data visualization and analytical tools to reduce manual effort and improve insights.
• Drive initiatives to improve the data quality, integrity, and consistency of testing and monitoring data, including implementing data controls, strengthening validation processes, and collaborating with stakeholders to resolve data quality issues.
• Establish governance and controls to ensure accuracy, consistency, and completeness of reported figures against data sources.
• Partner with stakeholders across operational risk types and business units to understand evolving reporting requirements and ensure outputs are fit-for-purpose
• Provide senior-level insights and challenge, highlighting key trends, emerging risks, and thematic issues from testing and monitoring results.
• Maintain and enhance centralized repositories of testing and monitoring activities to promote transparency and facilitate regulatory readiness.
• Represent the team in discussions with internal audit and senior stakeholders, ensuring clear communication of methodologies, results, and data integrity.
• Coach and mentor team members to strengthen reporting, analytics, and risk management capabilities.
• Continuously evaluate reporting practices and implement enhancements that align with organizational priorities, regulatory expectations, and industry best practices.

Minimum Qualifications:

• Bachelor's degree in Business, Finance, Data Analytics, Risk Management, or a related field (Master's degree or professional certifications a plus).
• 8+ years of relevant experience in risk management, testing/monitoring, reporting, or data analytics, with at least 3-5 years in a leadership or managerial capacity.
• Advanced proficiency in data analytics, visualization, and reporting tools (e.g. Excel, SQL, Power BI, Tableau, or equivalent).
• Excellent communication and stakeholder management skills, with the ability to translate complex data into clear insights for senior audiences.
• Strong understanding of risk frameworks, testing and monitoring processes, and regulatory expectations.
• Proven track record in producing and overseeing high-quality reporting and dashboards for senior management.
• Demonstrated ability to lead teams, drive process improvements, and implement automation solutions.
• Strong attention to detail, data accuracy, and governance standards.

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Additional Details:

• Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
• Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)

• Work From Home Requirements:

• Must have at least 25 mbps internet connection plan / speed

• Must have a private & quiet area to work at home
• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.