We are looking for candidates who not only have home care coordination or healthcare operations experience but also a strong background in handling bulk calls, managing intensive customer complaints, and navigating high-pressure customer interactions.

Experience with US-based healthcare accounts (Aetna, UHC, BCBS, etc.), healthcare CRMs, and customer retention strategies is highly desirable.

This is an excellent remote healthcare opportunity for Philippines-based applicants who want to contribute to the growing home care industry.

Key Responsibilities

Caregiver Scheduling & Coordination

• Create and manage caregiver schedules to ensure proper coverage based on client needs.
• Match caregivers with clients by assessing skills, availability, and care requirements.
• Handle schedule adjustments, shift swaps, and last-minute cancellations.
• Maintain caregiver availability records and time-off requests.
• Communicate schedule updates to caregivers and clients promptly.
• Proactively fill coverage gaps using backup caregivers.

Client & Caregiver Support

• Act as the main point of contact for clients and caregivers regarding scheduling and care needs.
• Conduct regular check-ins with clients and caregivers to ensure satisfaction and high-quality care.
• Provide guidance, feedback, and solutions to address caregiver concerns.
• Build strong relationships with both clients and caregivers to ensure engagement and retention.
• Handle bulk inbound/outbound calls, including escalations, complaints, and urgent care needs.

Crisis Management & Problem-Solving

• Manage urgent staffing issues such as caregiver no-shows or emergency client needs.
• Identify staffing shortages and implement fast, effective solutions.
• Resolve scheduling conflicts and client concerns in a professional manner.
• Stay calm and solution-oriented in high-stress or time-sensitive situations.

Administrative & Compliance Support

• Maintain accurate caregiver schedules, client care plans, and compliance documentation.
• Ensure compliance with home care policies, healthcare standards, and regulations.
• Use scheduling software, applicant tracking systems (ATS), and productivity tools to streamline processes.
• Track caregiver certifications, training records, and compliance requirements.
• Support caregiver performance tracking through feedback and client reviews.

Recruitment & Onboarding Support

• Assist in sourcing, interviewing, and onboarding caregivers to meet staffing demands.
• Conduct initial caregiver assessments and interviews.
• Coordinate background checks, new hire paperwork, and training.
• Maintain an active caregiver pipeline to support staffing needs.
• Collaborate with hiring managers for a smooth recruitment and onboarding process.

Qualifications & Requirements

Experience & Skills

• At least 1 year of experience in home care coordination, scheduling, healthcare operations, or staffing.
• Background in healthcare, home care agencies, or caregiver recruitment preferred.
• Proven experience handling bulk calls, including escalations, side-to-side calls, and customer complaints.
• Strong background in customer retention, aggressive sales calls, or healthcare account management (experience with Aetna, UHC, BCBS, or similar US-based insurance companies a plus).
• Experience in data entry, data management, and efficient document handling as part of day-to-day operational support.
• Proficiency in healthcare CRMs and call-handling systems.
• Strong problem-solving, multitasking, and time-management abilities.
• Excellent written and verbal communication skills in English.
• Proficient in Google Workspace, Microsoft Office, and scheduling software.

Technical & Work Setup

• High-speed internet connection (at least Mbps).
• PC/Laptop: Minimum 8GB RAM, i5 processor or equivalent.
• Noise-canceling headset (preferred).
• Quiet & professional home office setup.

Work Schedule & Benefits

• Location: Remote (Philippines-based applicants only).
• Salary: PHP 40, Performance-Based Bonuses
• Supportive & Collaborative Work Environment
• Opportunities for Career Growth
• Join our team and play a key role in ensuring seamless caregiver scheduling and exceptional patient care

Job Types: Full-time, Permanent

Pay: Php39, Php40,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Flexible schedule
• Flextime
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Work from home

Application Question(s):

• At least 1 year of experience in home care coordination, scheduling, healthcare operations, or staffing?
• Background in healthcare, home care agencies, or caregiver recruitment?
• Proven experience handling bulk calls, including escalations, side-to-side calls, and customer complaints?
• Strong background in customer retention, aggressive sales calls, or healthcare account management (experience with Aetna, UHC, BCBS, or similar US-based insurance companies?
• Experience in data entry, data management, and efficient document handling as part of day-to-day operational support?
• Proficiency in healthcare CRMs and call-handling systems?
• Strong problem-solving, multitasking, and time-management abilities?
• Excellent written and verbal communication skills in English?
• Proficient in Google Workspace, Microsoft Office, and scheduling software?
• Can start ASAP?
• With own equipment and high speed internet?

Work Location: Remote