Food Runner
3 days ago
Position Title: Food Runner
Department: Food & Beverage – Service / Operations
Location: Gordon Ramsay Bar & Grill – Newport World Resorts
Reports To: Restaurant Supervisor / Assistant Restaurant Manager / Assistant General Manager / General Manager
Employment Type: Full-Time
POSITION OVERVIEW:
The Food Runner plays a vital role in ensuring seamless communication between the kitchen and the dining area. You will be responsible for delivering dishes to guests efficiently, accurately, and with a sense of urgency and professionalism. As a key part of the guest experience, you must ensure that food arrives promptly, correctly, and in perfect presentation.
KEY RESPONSIBILITIES:Food Delivery & Guest Service
- Ensure accurate and timely delivery of food orders from the kitchen to guests' tables.
- Confirm each dish against the order ticket before delivery to ensure correctness.
- Clearly describe dishes upon delivery when necessary, especially to support guest inquiries.
- Communicate efficiently with servers and kitchen staff to ensure smooth service flow.
Support Kitchen & Service Teams
- Coordinate with chefs and kitchen staff for dish readiness.
- Assist in expediting food at the pass, garnishing when needed, and organizing plated dishes.
- Return soiled dishes and trays to the dishwashing station quickly and safely.
- Maintain cleanliness and organization at the service station and food pass area.
Guest Interaction & Standards
- Uphold a friendly, professional, and polished demeanor when facing guests.
- Anticipate guest needs and relay any special requests or issues to the Server or Supervisor immediately.
- Handle guest feedback calmly and escalate concerns as appropriate.
Brand Consistency & Safety
- Follow all company service standards and grooming protocols at all times.
- Handle all food trays with care to maintain the quality and presentation of dishes.
- Ensure all allergen or dietary concern requests are clearly communicated and handled.
QUALIFICATIONS:
- At least Senior High School graduate or relevant F&B service training preferred.
- Previous experience in a fast-paced or upscale restaurant is an advantage.
- Strong communication skills and attention to detail.
- Good physical stamina to carry trays and stand for long periods.
- Ability to multitask and work under pressure with a calm and positive attitude.
- Flexibility to work shifts, weekends, and holidays.
PERFORMANCE INDICATORS:
- Accuracy and timeliness in food delivery
- Adherence to service protocols and guest interaction etiquette
- Cleanliness and organization of the food pass and service area
- Effective coordination with kitchen and service staff
Job Type: Full-time
Pay: Php40, Php45,000.00 per month
Benefits:
- Employee discount
- Free parking
- Health insurance
- On-site parking
- Opportunities for promotion
- Staff meals provided
Application Question(s):
- How soon can you start?
Work Location: In person
