PHRN Representative

The Customer Service Representative – PHRN is responsible for providing high-quality support to patients, families, and healthcare staff within a hospital setting. This role ensures that patient inquiries are handled efficiently, concerns are addressed with professionalism, and services are delivered in alignment with PHRN standards. The representative acts as a knowledgeable resource, helping patients navigate hospital processes while maintaining a compassionate and patient-centered approach.

Key Responsibilities

• Serve as the first point of contact for patient inquiries, concerns, and service requests.
• Provide timely and accurate information regarding hospital services, procedures, billing, appointments, and PHRN-related processes.
• Assist patients and families in navigating hospital departments, scheduling needs, and care coordination.
• Manage incoming calls, emails, and walk-in inquiries with professionalism and empathy.
• Document patient interactions, service issues, and resolutions in accordance with hospital policies.
• Collaborate with clinical and non-clinical staff to ensure patient needs are met promptly.
• Escalate complex issues to appropriate departments or supervisors when needed.
• Support service recovery efforts to maintain patient satisfaction and uphold service excellence standards.
• Maintain confidentiality of patient information and comply with hospital and PHRN guidelines.
• Participate in ongoing training to stay current with hospital protocols, patient service standards, and communication best practices.

Qualifications

• PHRN PRC license required.
• Minimum of 2 years of experience working in a hospital setting (patient services, nursing support, administrative, or customer-facing roles preferred).
• Strong customer service and communication skills, both verbal and written.
• Ability to handle high-volume interactions with professionalism and patience.
• Proficient in hospital systems, scheduling platforms, and basic computer applications.
• Strong problem-solving skills and attention to detail.
• Ability to work collaboratively in a fast-paced healthcare environment.
• Knowledge of medical terminology and hospital operations is an advantage.

Job Types: Full-time, Permanent

Pay: Up to Php30,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Opportunities for promotion
• Promotion to permanent employee

Ability to commute/relocate:

• Manila: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you also interested in an NCLEX Scholarship role?

Experience:

• Hospital: 2 years (Required)

License/Certification:

• PHRN PRC license (Required)

Work Location: In person