Collector

Duties & Responsibilities

• Collect payments from customers according to the agreed terms and schedules.
• Issue official receipts and ensure proper documentation of all transactions.
• Reconcile collected amounts with sales invoices and report discrepancies immediately.
• Coordinate with Sales and Accounting teams for account monitoring, payment posting, and settlement of balances.
• Maintain accurate and updated records of collections, remittances, and outstanding accounts.
• Conduct regular visits to clients or outlets for follow-ups on due and overdue accounts.
• Handle customer inquiries or concerns regarding billing and account status professionally.
• Ensure safe handling, transport, and remittance of collected funds to the office or designated bank.
• Prepare and submit daily or weekly collection reports as required.
• Comply with company credit control policies and ethical standards in all dealings.

Qualifications

• High school diploma or Bachelor's degree in Business, Finance, or any related field.
• 1-3 years of experience in debt collection, credit control, or customer service (preferred).
• Strong communication and negotiation skills
• Ability to handle difficult conversations with tact and professionalism
• Good numerical accuracy and recordkeeping skills