operations manager

2 weeks ago

SM City North EDSA, Philippines Walter Mart Supermarket Full time ₱2,000,000 - ₱2,500,000 per year

Business Unit:

WalterMart Community Malls

Qualifications:

Graduate of any 4-year Business course

At least 10 years work experience in management level

Have background in Retail, Mall, and Food Industry

Ability to lead and influence a team;

Easily identify/address issues.

Strong executive presence and comfort presenting at Senior Executive and Board level

Drive cross-functional collaboration from concept through execution

Drive organization alignment on complex cross-functional decisions

Solid critical thinking and problem-solving skills, including the ability to use quantitative and qualitative data to identify assumptions and draw conclusions

Strong business and financial acumen as well as strategic thinking skills to drive business case development and senior leadership approval

Managed large and complex projects with aggressive timelines

Job Summary:

Business strategic planning responsibility, directly supporting all programs in our branches and leading complex critical business initiatives.

Requires a strategic mindset, robust financial acumen, and a strong ability to partner and influence across functions and businesses to successfully deliver on business priorities.

Lead a team of all members of the Admin and Operations Department.

Manage operational activities to ensure accomplishment and delivery of commitments of the clients as stipulated in the Service Level Agreement.

Creating good impact and impression of the organization and its services in building clients' trust and appreciation.

Provide Service Level strategies, solutions and dedication to client's needs.

Work with internal stakeholder in formulating strategies and solidifying processes and in providing solutions to clients' concerns.

Monitor progress in servicing clients' and members' needs.

Ensure that concerns, issues raised and/or cases will not reach the point of escalation.

Encourage the members of the team in providing motivation, teamwork, unity, collaboration and aim for growth, advancement and success of the business.

Alignment or calibration of policies, expectations, deliverables and timelines.

Monitor performance of the members of the team.

Conduct performance monitoring and evaluation.

Provide coaching and counselling for development, talent incubation and retention.

For inquiries, you may send an e-mail

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