L3 Technician

About The Job
We are seeking remote L3 Systems Administrator to join our team in Philippines.

We are looking for a motivated and experienced L3 Systems Administrator to join our managed services team. As a Systems Administrator, you will interact with clients to help design, manage and troubleshoot their IT systems and serve as an escalation point for L1 and L2 technicians. You will have a wide range of experience with different systems, a passion for learning new technologies, and a keen attention to detail. You should enjoy solving complex technical problems and helping clients get the most out of their IT.

Job Details

• Employment Type: Full-Time Direct Employee
• Department: Information Technology (IT)
• Job Level: Manager
• Experience: 10 Years
• Education: Diploma

Responsibilities
Perform remote and on-site tech support of hardware, software and network issues for various clients

Design and implement network and server solutions to fulfill clients' business requirements

Proactively monitor ticketing system to ensure timely resolution of client tech support issues

Keep customers informed of incident progress, notify them of upcoming changes or outages

Follow change management procedure for all changes to client environments while striving to maintain industry Best Practices within all client sites

Discuss solutions/incidents/requests with a diverse group of technical personnel, managers, and executives

Access industry resources including product documentation, knowledge base articles, FAQs, and online resources to aid in incident resolutions

Assist technical support team members with any issues needing help or escalation

Strive to understand and improve IT infrastructure and help build standards to improve client reliability and maintainability

Work with assigned project leads and project managers, working assigned tasks and within defined project scope and milestones to ensure the successful deployment of projects for our clients

Assist the project management team with creating IT proposals and plans

Professionally document all work performed and submit accurate timesheets

Leverage front-line client experience to identify sales opportunities

Work with sales to create proposals for clients for new equipment or services

Perform additional duties as directed by management in relation to your area of expertise

Salary & Benefits

• Benefits:
• Break: Paid, 60 mins

Working Hours

• Monday: 22:00 - 07:00
• Tuesday: 22:00 - 07:00
• Wednesday: 22:00 - 07:00
• Thursday: 22:00 - 07:00
• Friday: 22:00 - 07:00

Additional Requirements

• Tech Requirements: Windows or Mac
• Language: English

About The Company
1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.