Collections Agent

2 days ago

Eastwood City, Philippines Comrise Full time ₱30,000 - ₱340,000 per year

Job Description:

  • Responding to external and internal customer requests via phone and email in a faced-paced, highly complex environment
  • Independently collect past due invoices by contacting customers via phone, email or portal
  • Independently reconcile complex accounts, support in resolving customer disputes in a timely manner by collaborating with other departments within the company regarding invoices/billings or cash applications.
  • Advanced organizational, technical and communication skills necessary to efficiently prioritize and resolve existing customer issues and facilitate payment
  • Process daily and/or month-end Account reconciliations - spread sheets such as daily cash log
  • Cash Application of payments to customer's accounts received via credit cards, coordinating and collaborating with a centralized cash application team.
  • Review/prepare customer refunds for duplicate payments, overpayments, and payments to incorrect company
  • Preparation of weekly aging report and prioritize accounts based on overdue status* Account review for credit releases*
  • Negotiate payment plans

Qualifications:

  • Bachelor's degree in any course (Finance, Accountancy, or Business-related courses preferred)
  • At least 6 months of experience as a Collections Agent
  • Strong communication and negotiation skills
  • Willing to work onsite at either UP Technohub QC or Eastwood City
  • Amenable to shifting schedules, if required

Job Type: Full-time

Pay: Php30, Php34,000.00 per month

Benefits:

  • Health insurance

Application Question(s):

  • Provide your best contact number and best time to call you.
  • Are you willing to work 100% onsite in Eastwood City or UP Techno hub?
  • Are you amenable to working the night shift?

Education:

  • Bachelor's (Required)

Experience:

  • Collections : 1 year (Preferred)

Work Location: In person

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