IT Helpdesk

2 days ago

Philippines CallTek Full time $30,000 - $50,000 per year

Role Overview{​{:}} As an IT Helpdesk professional at Staff4Me, you will be the first point of contact for users experiencing issues with their technology. You will provide remote assistance and technical support, ensuring a high level of customer satisfaction by resolving issues efficiently and effectively

.Key Responsibilities{​{:

  • }
  • } Respond to helpdesk tickets and support requests from users via phone, email, or cha
  • t Diagnose and resolve hardware and software issues, including networking concern
  • s Assist users with Microsoft 365 applications and remote desktop service
  • s Document issues, resolutions, and customer interactions in the helpdesk ticketing syste
  • m Provide training and support to users on various software application
  • s Collaborate with other IT staff to escalate complex issues as necessar
  • y Maintain inventory of IT equipment and supplie
  • s Conduct regular follow-ups with users to ensure issues are fully resolve
  • d Stay current with emerging technologies and IT best practice

s Requiremen
  • t
  • s Minimum 2 years experience in an IT Helpdesk or technical support rol
  • e Strong knowledge of operating systems (Windows, MacOS) and common software application
  • s Excellent communication and customer service skill
  • s Ability to troubleshoot hardware and software issues effectivel
  • y Experience with ticketing systems and remote support tool
  • s Certifications such as CompTIA A+, Microsoft Certified Professional (preferred
  • ) Strong attention to detail and the ability to work independentl

y Benefi

ts- Opportunity for growth and career developmen

t.- Training and support to enhance technical and customer service skill

s.- Work in a dynamic and multicultural environmen

t.