IT Servicedesk

• Primarily responsible for calls and e-mails received via ITG Help Desk hotlines and mailbox.
• Logged all request received on ME SDP Ticketing System and continuously monitor status.
• Ensure that all reported IT-related problems and/or requests received are acted upon within the set standards.
• Responsible for logging and issuing incident ticket numbers for all IT-related incidents as reported or escalated by other IT units or groups in coordination with the Incident Management Team.
• Monitor and update the status accordingly as deemed necessary.
• Receives and handles requests for service, following agreed procedures.
• Promptly allocates calls as appropriate.
• Logs incidents and service requests and maintains relevant records:
• Identifies and classifies incident types and service interruptions
• Records incidents cataloguing them by symptom and resolution
• Acts under guidance to record and track reliability data for your services
• Systematically interprets user problems and identifies solutions and possible side effects.
• Uses experience to address user problems and interrogates database for potential solutions.
• Escalates complex or unresolved incidents.
• Records and tracks issues from outset to conclusion.
• During change, acts systematically to respond to day by day operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements.
• Responds to common requests for service by providing information to enable fulfilment.
• Promptly allocates unresolved calls as appropriate
• Maintains records, informs users about the process and advises relevant persons of actions taken.

Job Types: Full-time, Fixed term

Pay: Php17, Php18,000.00 per month

Benefits:

• Health insurance

Application Question(s):

• For fast processing of your application, kindly provide your Viber.
• Do you have experience in Ticketing System?

Education:

• Bachelor's (Required)

Work Location: In person