NAS GLI Team Leader

5 days ago

Makati City, National Capital Region, Philippines ADP Full time
As a Team Leader you will lead a team that handles implementation projects across across various products offered by ADP for National Account Services (NAS) clients. You and your team will build relationships with clients and seamlessly implement ADP's technologies to ensure your clients achieve long-term success
carrying the weight of ADP's service reputation and client satisfaction in your hands.

Every day, you'll leverage your project management and leadership expertise to establish the direction of daily activities, ensure efficient operations, and create an overall productive and enjoyable working environment for your team.

To thrive in this role, you must be comfortable working in a results-driven environment as part of a structured day.You have a way with clientsand the people that you leadthat builds rapport, establishes trust, and shines with professionalism. As a result, your client satisfaction scores make you proud.Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

What you can expect on a typical day:

Lead the Daily Activities. You will provide leadership, guidance, and direction to team members and ensure they complete work according to scheduled deadlines with attention to quality standards, priorities, and overall goals. You will oversee the use of standard process workflows by your team, manage escalated client issues, and provide direction on client resolutions. You will also track various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods. You will analyze team statistics and prepare reports for your leadership.

Flex and Adapt. You thrive in a structured environment where you set priorities, organize your day, multi-task, change direction, and provide prompt follow-up. You're a problem solver who can find an answer, or a solution, for time-se QualificationsTO SUCCEED IN THIS ROLE: Required Qualifications

Bachelors degree in HCM related field or equivalent education and experience.
At least 4 years of subject matter expert, mentor, or supervisory experience required.
At least 5 years of customer service experience
Proven proficiency in prioritizing critical client issues and managing workflow required.
Effective time management skills, organization, and planning required.
Proven experience in Project management, project coordination.
Effective communications skills in Client facing context.
Strong interpersonal, conflict management and mentoring skills.

Preferred Qualifications

Experience in benefits administration, payroll, HR, or related experience
Experience in Implementation type of work
US Benefits & Payroll knowledge is a plus.
Technical training or equivalent experience in related technologies and/or systems in implementations is highly preferred (HR, Payroll, Time).
Industry related certifications including Professional in Human Resources (PHR), Certified Payroll Professional (CPP), Fundamental Payroll Certification (FPC) etc. are a plus.

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