Dedicated - Safety & Compliance (Temporary)

Role Details
Type of Support:
Email

Contract Duration
: Temporary (3 months)

Training Schedule:
9am - 6pm HND time

Work Schedule:
8pm - 5am HND time | 10am - 7pm Manila Time

Work type and Location
: Hybrid, Metro Manila

Target Start Date
: September 1, 2025

About Us
PartnerHero
and
Crescendo
have joined forces to create a powerhouse of innovation, excellence, and people-first solutions. By combining PartnerHero's world-class outsourcing and human-centered approach with Crescendo's expertise in customer experience and operational excellence, we are redefining the future of CX.

Together, we're introducing Augmented AI - a seamless blend of Agentic AI and real human expertise that delivers 24/7 omnichannel support in any language. This fusion of technology and talent helps businesses scale efficiently while keeping customer experience at the core.
Powered by Crescendo, PartnerHero
connects talented people globally with companies looking to build, transform, and grow. Our strategic expertise and integrated technology empower businesses and the people behind them to extend their impact worldwide.

As a Most Loved Workplace, we believe culture drives success. We encourage our teams to bring their authentic selves to work, fostering an environment where people thrive.

Welcome to the future of customer experience. Welcome to the next era of PartnerHero x Crescendo.

The Role
Do you like making social network apps a safe and enjoyable platform for users to connect with each other? We are looking for
Safety & Compliance Specialists
who will help promote a safe, authentic, and accepting environment on the platform. You will be accountable for applying the partner's community guidelines to content submitted by its users. This role involves monitoring and identifying potentially harmful content, assessing whether it complies with the guidelines, and filtering out anything inappropriate. This will consist of independently and manually reviewing a high volume of items in the backend.

Important Note
: Bear in mind that you will be exposed to potentially offensive and disturbing content.

What You'll Do:

• Providing excellent, friendly, and positive customer service via email
• Helping to enforce and ensure compliance with the Community Guidelines for one of the industry-leading dating apps
• Helping customers solve problems with strong reading comprehension, problem-solving skills, attention to detail, and critical thinking
• Savvy with web, computer, and smartphones
• Able to work independently and collaboratively
• Reporting discrepancies in processes to the Team Leads and upper management
• Collaborating directly with the Trust & Safety Team to escalate sensitive users' concerns and requests for further investigation

What We Expect From You:

• 1 year of experience in Content Moderation and Safety & Compliance roles
• Excellent communication and interpersonal skills
• Excellent organizational, time management, and follow-up skills
• Strong work ethic and high level of attention to detail and accuracy
• Comfortable making decisions with limited information available
• Experience moderating offensive and disturbing content is a plus
• You're culturally, socially, and politically aware and are a strong advocate for the LGBTQ+ community

What You'll Get In Return:

• Competitive compensation based on experience
• Access to free posture-based fitness workouts from home
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture Is At Our Core
Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

PartnerHero is proud to be an equal opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].