Bilingual CSR with Managerial Experience

Empower bilingual excellence — lead, support, and deliver world-class customer experiences.

Job Overview:

We are looking for a
Spanish-English Bilingual Customer Service Representative with leadership experience
to manage client interactions and support a small customer service team. The ideal candidate is a proactive communicator, skilled in both Spanish and English, with a proven ability to lead, train, and motivate others while ensuring high-quality service delivery.

Key Responsibilities:

• Provide responsive and professional support to Spanish- and English-speaking clients via multiple channels.
• Handle complex customer inquiries and escalations with efficiency and empathy.
• Lead, coach, and mentor a small team to achieve performance goals and service quality standards.
• Monitor KPIs, conduct performance reviews, and support training and onboarding initiatives.
• Identify process gaps and recommend improvements for efficiency and customer satisfaction.
• Ensure adherence to company policies, quality standards, and SLAs.

Qualifications:

• Proficient in both
  Spanish and English
  (spoken and written).
• Minimum
  3 years of experience
  in customer service or client support.
• At least
  1 year of leadership or supervisory experience
  in a service-oriented environment.
• Strong communication, problem-solving, and organizational skills.
• Proficient in CRM systems, ticketing tools, and MS Office or Google Workspace.

Why Join Us?

• Healthy, supportive, and conducive work environment (Great Place to Work Certified for three consecutive years)
• Work with an innovative company delivering cutting-edge solutions across multiple industries
• Lead a team in a fast-paced, high-growth environment
• Competitive salary with opportunities for career advancement
• Collaborative, forward-thinking work culture
• 21 leave credits plus all client-based holidays
• HMO coverage with dependent benefits
• Exposure to world-class leadership from both local and international supervisors

Ready to take your sales career to the next level? Apply now