Nurse Concierge

• Coordinate with the onshore Case Manager once all medical criteria have been met.
• Perform outbound calls to Medical Providers in securing appointments for the injured workers, verifying attendance, request medical records, return to work status forms and referral/s, if any.
• Receive inbound calls from Medical Providers and IW to answer their inquiries pertaining to a claim
• Accurate documentation and patient file management.
• Reviewing patients' progress as needed.
• S/he will work on a multi-system with an evolving scope of responsibilities over time.
• Provide support to assigned Case Manager as needed.
• Attend training/educational classes as appropriate.
• Coordinate activities in the Supervisors absence, when applicable.
• Strive to achieve departmental standards and objectives.
• Perform other duties and responsibilities as deemed necessary and assigned.

• An active and unrestricted Philippine RN License.
• At least 1 year US Healthcare experience in a BPO or CPO setting.
• Good leadership qualities with the potential to train future colleagues in the department.
• Motivated and assertive in finding better and more efficient processes as part of the continuous improvement of the department.
• Critical thinker and good problem solver
• Good patient care skills
• Excellent verbal and written communication
• Proficiency in MS Word and Excel and general computer literacy
• Able to work with dual screens.
• Strong analytical, interpersonal, and time management skills are also required
• Able to report onsite

Genfinity