Process Engineer

Role Purpose

To partner with operations, underwriting, collections, and claims teams to diagnose, document, and improve end-to-end processes, and to build training modules that ensure sustainable adoption of improved workflows. The engineer will run discovery sessions with stakeholders, map current and future states, and deliver actionable recommendations and training materials—on a part-time or project basis.

Key Responsibilities
1. Process Discovery & Diagnosis

• Conduct workshops and interviews with business units (operations, underwriting, claims, collections).

• Document current-state workflows, systems, and compliance requirements.

2. Process Improvement & Optimization

• Identify inefficiencies, gaps, and redundancies across jurisdictions.

• Design future-state workflows aligned with Atradius' operational excellence goals.

• Recommend process automation, standardization, or digital tools as applicable.

3. Training & Change Enablement

• Develop training materials (guides, e-learning, job aids) for new processes.

• Deliver stakeholder training sessions to ensure adoption and compliance.

4. Collaboration & Stakeholder Engagement

• Partner with functional leaders, risk intelligence teams, and compliance officers.

• Ensure recommendations align with Atradius' regulatory, operational, and client requirements.
5. Performance Monitoring & Reporting

• Establish metrics to measure the effectiveness of process changes.

• Provide post-implementation reviews and continuous improvement recommendations.

Key Performance Indicators (KPIs)

• % of processes mapped and documented against agreed scope.

• Average cycle-time reduction or efficiency gain in pilot workflows.

• Stakeholder satisfaction score (through surveys/feedback sessions).

• Adoption rate of new workflows (measured by compliance and usage tracking).

• Number of training sessions delivered and % of employees certified on new processes.

Tasks

• Facilitate discovery sessions and process mapping workshops.

• Produce visual workflows (current vs. future state).

• Draft process improvement proposals with cost-benefit analyses.

• Create and deliver training modules in collaboration with Atradius' internal teams.

• Track and report progress against KPIs.

Competencies

Technical

• Business process modeling and workflow design (e.g., BPMN, Visio, Lucidchart).

• Knowledge of trade credit insurance, claims, and collections processes.

• Familiarity with regulatory compliance requirements across multiple jurisdictions.

• Experience with Lean Six Sigma, Kaizen, or other process improvement methodologies.

• Strong technical writing and training design skills (manuals, SOPs, LMS-based content).

Behavioral

• Analytical problem-solving with structured thinking.

• Strong stakeholder engagement and facilitation skills.

• Adaptability to complex, cross-border regulatory environments.

• High attention to detail and accuracy in process documentation.

• Collaborative mindset with ability to work part-time/project-based with global teams.

Qualifications

Basic:

• Bachelor's degree in Business Administration, Industrial Engineering, Operations Management, or equivalent.

• At least 3–5 years' experience in process improvement, operations excellence, or risk/insurance industry.

• Demonstrated experience facilitating process discovery and optimization projects.

Preferred:

• Lean Six Sigma Green Belt or higher certification.

• Experience in trade credit insurance, banking, or financial services.

• Exposure to multinational/regional compliance and risk management frameworks.

• Experience designing digital training modules in LMS platforms.