it specialist

IT SPECIALISTIT SOLUTIONSSM RETAIL | HEAD OFFICE 1DATE POSTED : 08-SEP-2025

IT Specialist for Service Operations shall be responsible for Operations and L2 Support. The person might be develop as well as Application Architect depending on the potential during engagement with the organization.

Responsibilities

• As part of the Operations, the person is expected to perform the regular routine check to monitor, analyze and ensure application jobs are performing as expected.

• Perform regular analysis of KPI and Performance Metrics to measure and ensure the health of the system and equivalent application.

• As part of L2 Support, analyze and fulfill Service Request. Perform in-depth assessment, analysis and resolution of Production related tickets.

• Identify areas for improvement and implement appropriate action plans for such.

• Party develop tools to monitor the service/application and equivalent KPI/Performance Metrics.

• Bachelor's Degree in Computer Science, Computer Engineering or any relevant field.

• At least three year experience handling system analysis, development and support role.

• Experience in retail and or related industry is an advantage

• Working experience using Java, Javascript and MS SQL Server Database. Knowledge in Outsystems is an advantage.

Company Overview

SM Retail operates a vast network of store concepts across the Philippines. Our flagship formats include homegrown favorites - The SM Store and SM Markets. Bringing in new concepts and better experiences, our retail affiliates include popular brands like Watsons, Uniqlo, Toy Kingdom, Pet Express, Ace Hardware, Our Home, and more.