German CSR

2 days ago

Paranaque City, Calabarzon, Philippines SPi Global (now Straive) Full time ₱20,000 - ₱60,000 per year

Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in both German and English
  • Provide accurate information and solutions to customer questions and concerns
  • Troubleshoot technical issues and guide customers through problem-solving steps
  • Maintain a high level of customer satisfaction by delivering a professional and friendly experience
  • Document customer interactions and feedback to help improve our services

Requirements:

  • Must be a Filipino citizen or holding a permanent resident visa
  • Fluent in German (both written and spoken)
  • Excellent English communication skills
  • Prior experience in a customer service or call center environment is a plus
  • Strong problem-solving skills and a positive attitude

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