AWS Connect Developer

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest-growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client

Our client is a highly regarded digital transformation consultancy. The organization is built on a core practice model, ensuring deep expertise in each technology we deliver. We are known for innovation, creative thinking, and technical excellence, with a strong focus on measurable customer outcomes. Our Australian-based team includes architects, engineers, consultants, and developers, offering 24x7 support and end-to-end solutions.

About the Role

We are seeking a highly skilled AWS Connect Developer to support our Customer Experience (CX), Contact Centre, and Salesforce Practices. This role involves the design, development, and implementation of innovative customer solutions from simple integrations to complex enterprise deployments.

You'll work alongside Tier-1 system integrators and leading technology platforms where deep knowledge of AWS, Salesforce, Cisco, Genesys, and Zoom is key. The ideal candidate will be equally comfortable building APIs, working with contact centre platforms, and collaborating with architects to shape customer outcomes.

What You Do

• Design, develop, and implement solutions that enhance customer experience, engagement, and operational efficiency.
• Translate business requirements into scalable, secure, and high-performance technical solutions.
• Implement and support changes, enhancements, and upgrades to Cisco, Genesys, Zoom, and other CX platforms.
• Develop integrations between CX platforms, CRMs, and external systems via APIs and middleware.
• Troubleshoot complex technical issues, providing escalation support to internal peers and customers.
• Perform root cause analysis (RCA) to ensure system reliability, security, and compliance.
• Maintain accurate technical documentation, code repositories, and configuration records.
• Participate in Agile/Scrum ceremonies, contributing to sprint planning, backlog grooming, and retrospectives.

What You Bring

• Significant Amazon Connect experience
• AWS Development & DevOps expertise: Lambda, CDK, SDK, CloudFormation, CI/CD pipelines, Python, , TypeScript.
• Demonstrated experience in a systems integrator or consultancy environment.
• Proven experience building and consuming APIs (REST, SOAP, Node-Express, etc.).
• Practical understanding of contact centre platforms (Genesys Cloud CX, Cisco Webex Contact Centre, Zoom Contact Centre, Amazon Connect).

Key Attributes

• Strong problem-solving and analytical thinking abilities.
• Proven ability to deliver projects in a fast-paced, customer-facing environment.
• Adaptable and eager to learn new technologies and platforms quickly.
• Collaborative team player who also thrives with autonomy and accountability.
• Excellent communication skills for working with technical and non-technical stakeholders.
• Passion for innovation, continuous improvement, and delivering exceptional customer outcomes.

Hiring Process

We utilize AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates. As a result, candidates who passed our initial evaluations should expect an AI Interviewer as a component of our recruitment process. This is supervised by Human Talent Acquisition Experts who will also engage with you throughout your application journey.

What You'll Get

At Penbrothers, we are obsessed with creating positive employee experiences. Here you'll find an environment that nurtures learning and provides opportunities for growth. You'll have the opportunity to make an impact on fast-growing startups and dynamic companies.

·   Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.

·   Employee as our biggest asset: We are genuinely invested in our people's career and welfare.

·   Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.

·   Powering global startups: We've created 1,400 Filipino jobs that empower global start-ups to focus on growth.