Senior Manager – Systems Operations

When you work at Nasdaq, you're working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we're all valued for our unique perspective.

Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.

Here, we're committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

This is a permanent full-time role based in Bonifacio Global City, Taguig following a hybrid work model setup (at least 2 in office days per week).

You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn & grow and rewards with a global impact we create.

In return, you will receive HMO coverage for you and your dependents, employee stock purchase plan, equity grant, retirement plan, annual bonus, free counseling sessions, subscription to e-learning platforms, fitness, wellness and more.

Nasdaq is seeking a Senior Manager – Systems Operations, to implement organization strategies through the effective direction and management of resources, while being accountable for the business strategies, functional or operational areas, processes or programs.

Responsible and accountable for managing and developing a team of people, setting direction and deploying resources on varying projects, participating in organization-wide projects, while providing guidance and expertise on an as needed basis. Managers are required to understand how other business units operate, how their goals align with organizational goals and have budget and profit/loss responsibility.

Responsible for Daily Technical Operations including Application Management and Support for all Nasdaq provided services. This includes 24/7 Technical Operations and Application Support, handling Incidents for both internal and external customers, installing application updates and maintaining operational documentation and procedures.

• Performs real-time monitoring of systems for software/hardware errors, failures and capacity issues; troubleshoot, diagnose and collaborate with other analysts and development team, using deep expertise and knowledge of industry trends.

• Manages a team of professional employees and/or supervisors.

• Aids' employees in the goal setting and performance review processes; performs other talent management and development decisions as needed.

• Takes accountability for the performance and results of a team within own field; plans and implements procedures and systems to maximize operating efficiency.

• Adapts departmental plans and priorities to address resource and operational challenges.

• Prioritizes and assigns responsibilities for projects and assignments, checking status regularly.

• Participates in both internal and external projects that are broad in scope and closely tied to the organizational strategy.

• Provides technical mentorship to employees, colleagues and/or customers.

• Evaluates current business processes and systems and formulates department/unit policies and practices.

• Coordinates financial and budget activities for maximum operational efficiency.

• Reviews performance data (financial, sales and activity reports) to monitor and measure efficiency, goal progress and activity levels.

• Motivates, develops, recruits and retains employees while rewarding and encouraging a culture of high performing teams.

• Education: Degree in relevant field or equivalent working experience.

• Experience Required: At least 6 - 8 years of experience of relevant experience

• Knowledgeable in Unix / Linux commands from basic to advanced

• Experience working in Agile and DevOps work environments.

• Experience writing shell scripts in Bash/Ruby/Python.

• Experience with Gitlab, configuration management (Ansible/Chef/Puppet), containerization (Docker), Cloud (AWS) and orchestration systems (Kubernetes) a plus.

• Prior management experience required.

Please follow through by clicking the "Apply" link and submitting your application. If your skills and experience are a match, we will be in touch soon. In the meantime, please visit our website and social media channels to learn more about our innovative business, inclusive culture and discover why Nasdaq Manila is Great Place To Work certified

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.