Claims Senior Associate

We're looking for a Claims Senior Associate to join our Insurance Operations team at MBPS. In this role, you will have the opportunity to provide high-quality financial and administrative services to a select group of complex and challenging cases. By effectively managing these cases, you will play a vital role in ensuring our clients receive timely and accurate benefits, thus contributing directly to our mission of delivering exceptional service and support.

Position Responsibilities: 

• Conduct interviews with claimants to gather information on work ability, hobbies, functional level, and other income.
• Communicate with stakeholders such as plan sponsors, doctors, and pharmacy providers as necessary.
• Refer claims to a Permanent Specialist if concerns arise following the telephone interview.
• Request and evaluate medical documentation from claimants' doctors to review updates on treatment and condition.
• Prepare correspondence for claimants and other stakeholders, and coordinate with LTD Case Managers, Permanent Specialists, and KW TD65 SDA for any inquiries.

Required Qualifications: 

• Open for fresh graduates, though preference will be given to candidates with at least one year of relevant work experience in a professional setting. 
• Candidates with experience in back-office operations or administrative roles are highly desirable. This includes familiarity with office management tasks, data entry, document handling, and providing general support to ensure efficient office operations. 
• A bachelor's degree in any field is required. 
• Amenable for fixed night shift. 

Preferred Qualifications: 

• Candidates with experience in the Navigator system and a background in medical-related courses are preferred.
• The team favors candidates with call handling and claims processing experience or those who can read medical notes, understand prescriptions, and are familiar with medical terms and abbreviations.
• Demonstrates effective communication skills, both verbal and written, with the ability to clearly convey information and ideas to diverse audiences. 
• Ability to apply critical thinking and problem-solving skills in a work environment.  

When you join our team: 

• We'll empower you to learn and grow the career you want. 
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 
• As part of our global team, we'll support you in shaping the future you want to see. 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Working Arrangement