Healthcare Spanish Team Leader
6 days ago
The Opportunity
Are you a customer service professional with strong leadership skills and fluency in Spanish? We have an excellent opportunity for a Healthcare Spanish Team Leader to join the dynamic team at Access Healthcare Services Manila, Inc. in Taguig City, Metro Manila. In this full-time role, you will lead a team of customer service representatives in providing exceptional support to our healthcare clients.
Key Responsibilities
- Oversee and manage a team of customer service representatives handling inbound and outbound calls for healthcare clients
- Provide coaching, training and feedback to team members to ensure high quality customer service and KPI achievement
- Monitor team performance and identify areas for improvement
- Escalate and resolve complex customer inquiries and issues
- Collaborate with cross-functional teams to drive continuous process improvements
- Maintain accurate records and reporting on team performance
- Foster a positive, motivating team culture
What We're Looking For
- Fluency in both Spanish and English, with excellent communication skills
- Minimum of 2 years' experience in a customer service leadership role, preferably in a contact centre or healthcare environment
- Strong coaching, feedback and training skills to develop team members
- Ability to multitask, prioritise and problem-solve effectively
- Experience with contact centre key performance indicators and reporting
- Strong team player with a positive, motivating attitude
What We Offer
At Access Healthcare Services Manila, Inc., we are committed to providing our employees with a rewarding and supportive work environment. We offer competitive salaries, comprehensive health benefits, and opportunities for career advancement. Our focus on employee wellbeing includes wellness initiatives and a collaborative, flexible work culture.
If you're ready to lead a talented team in delivering exceptional customer service, apply now to become our next Healthcare Spanish Team Leader.
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