Service Level Manager

2 days ago

F W City Center, Philippines GCash Full time ₱1,000,000 - ₱1,500,000 per year

Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba? Join the G Nation today

SLM Job Description / Responsible for the following:

  • Develop and maintain strong working relationships with key internal and external stakeholders, including Service Leads, Account Leads, Commercial Leads, Operational Capability teams, customers and suppliers.

  • Negotiate, agree, design, manage and maintain SLA's and associated credit structures as required.

  • Negotiate, agree, design, manage and maintain Operational Level Agreements (OLA's) or Operational Service Protocols (OSP's) as required. 

  • Proactively manage service levels, with the primary focus on prevention of failures and swift corrective actions when necessary. 

  • Develop and manage Corrective Action Plans with Service Providers,  as necessary. 

  • Work with Change Managers to understand the Service Level Management requirements for proposed new services and changes. 

  • Responsible for Daily Service Review, Weekly Service Review and Monthly Service Review processes, ensuring they are run effectively.

  • Accountable for all aspects of Service Provider(s) Performance Management. Tracks escalated performance issues and disputes with Service Providers.

  • Drive the Service Provider(s) continual improvement processes, ensuring that the client obtains the anticipated value and benefits from the relationships and associated contracts.

  • Communicates to stakeholders, including high management, of any major incident or problem affecting service availability

What We Offer

Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package

  • Mobile Service Manager

    1 day ago

    F W City Center, Philippines Globe Telecom Full time $80,000 - $100,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Responsible for the development of mobile network solutions, net strategy and delivery of actionable insights to address business...

  • Service Solutions Engineer

    2 days ago

    F W City Center, Philippines Globe Telecom Full time ₱900,000 - ₱1,200,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Solution Engineer is responsible for the serviceability assessment, design, and releasing the Circuit Engineering Work Plan or CEWP. This...

  • Tech'l Product Enablement- Service Operationalization

    2 days ago

    F W City Center, Philippines Globe Telecom Full time ₱1,200,000 - ₱3,600,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Service Operationalization Lead is responsible in managing the service capability delivery - implementation and roll out of new or enhanced...

  • Tech'l Product Enablement- Service Operationalization Lead

    1 day ago

    F W City Center, Philippines Globe Group Full time ₱60,000 - ₱120,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Service Operationalization Lead is responsible in managing the service capability delivery - implementation and roll out of new or enhanced...

  • Integrated Service Master Planning Head for BB and B2B

    2 days ago

    F W City Center, Philippines Globe Telecom Full time ₱2,000,000 - ₱2,500,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Responsible in developing NTG's 3-yr integrated service master plan specifically for BB and B2B services, aimed at delivering a network...

  • Supply Chain Manager

    2 weeks ago

    F W City Center, Philippines Globe Group Full time ₱1 - ₱2 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Oversees and manages supply planning, sourcing, procurement re-stocking/refill, inventory management, quality assurance, distribution, and...

  • Manager, Release Train Engineer

    1 week ago

    F W City Center, Philippines Mynt Full time ₱1,200,000 - ₱2,400,000 per year

    Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba? Join the G Nation todayWho you'll be working with:If you have a strong background in IT, computer science, or...

  • Manager, Technology Compliance

    2 days ago

    F W City Center, Philippines GCash Full time ₱2,000,000 - ₱2,500,000 per year

    Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba? Join the G Nation todayResponsibilities:Regulatory Compliance & Business Partnership:Act as the primary compliance...

  • Manager, Business Assurance and Compliance Manager

    2 days ago

    F W City Center, Philippines GCash Full time ₱2,000,000 - ₱2,500,000 per year

    Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba? Join the G Nation todayResponsibilities:Regulatory Compliance:Act as a compliance business partner to assigned...

  • Contract and Lessor Management Lead

    7 days ago

    F W City Center, Philippines Globe Group Full time ₱1,500,000 - ₱2,500,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Responsible for preparing, analyzing, negotiating, revising, renewing and/or maintaining contracts for the organization; and administer the...