Clinical Quality

4 days ago

Ortigas Metro Manila, Philippines iSupport Worldwide Full time

Be a part of our fast-growing team and unchain all the possibilities

What is your mission?

We are looking for a Clinical Quality & Compliance Associate to support quality management processes, document control, and regulatory compliance within clinical operations. You will help maintain audit readiness, manage training and qualification systems, and ensure all documentation meets clinical and regulatory standards. If you have strong attention to detail and a background in clinical or quality systems, this role is for you

You will provide the best service to our partner brands by performing these tasks:

Quality System & Compliance

  • Coordinate and maintain core quality system processes including supplier qualification, change control, CAPAs, deviations, and customer feedback.
  • Prepare and support internal, external, and regulatory audits—handling documentation, schedules, and follow-up actions.
  • Compile and report quality metrics and KPIs for management review and continuous improvement.
  • Ensure timely adherence to company policies, SOPs, and QMS requirements.

Training & Qualification Management

  • Administer personnel training and qualification systems across all departments.
  • Assign and track mandatory trainings and certifications, ensuring compliance with SOP timelines.
  • Coordinate qualification reviews with managers to maintain updated job descriptions and staff records.
  • Partner with HR and managers to resolve gaps in required certifications or training.

Document Control & Records Management

  • Manage controlled documents including SOPs, forms, and work instructions.
  • Maintain complete, version-controlled, and audit-ready quality records.
  • Prepare and organize documentation packages for inspections and audits.
  • Oversee retention and archiving of quality records per company and regulatory requirements.
Who are we looking for?
  • Bachelor's degree preferred but may be substituted with equivalent quality or clinical experience.
  • Proven experience in Quality Management Systems (QMS), clinical quality assurance, or regulatory compliance.
  • Hands-on experience in document control, audit preparation, and training records management.
  • Familiarity with clinical trial processes or GxP/FDA audit environments.
  • Experience with or willingness to learn Kivo or similar QMS platforms.
  • Strong English communication skills, multitasking ability, and exceptional attention to detail.
Company Perks:
  • Above-industry salary package and incentives
  • Comprehensive HMO benefits and life insurance from day 1
  • Free learning and development courses for your personal and career growth
  • Dynamic company events
  • Opportunities for promotion
  • Free meals and snacks

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