HR Benefits Associate

6 days ago

Pasig, National Capital Region, Philippines Converge ICT Solutions Inc. Full time

Role Overview

We are seeking a detail-oriented HR & Benefits Specialist to manage and support employee benefits and HR operations. The ideal candidate will ensure accurate administration of company and government-mandated benefits, provide excellent service to employees, and support compliance with statutory requirements. This role is critical in delivering a seamless employee experience from onboarding to offboarding.

Qualifications

  • Bachelor's degree in Human Resource Management, Business Administration, Psychology, or a related field.
  • 1–3 years of experience in HR operations, benefits administration, or related HR functions.
  • Knowledge of company and government-mandated benefits processes and policies.
  • Strong organizational skills with high attention to detail and accuracy.
  • Excellent customer service, communication, and interpersonal skills.

Key Responsibilities

  • Administer and process employee enrollments, changes, and terminations for company benefits, including HMO, Life Insurance, Car Subsidy, Communication Allowance, and Leave Benefits.
  • Coordinate with external partners (HMO providers, insurance companies, and other vendors) to ensure timely and accurate processing of benefit requests.
  • Maintain and update employee benefits records, ensuring data integrity and accuracy.
  • Address employee inquiries and concerns related to benefits, escalating complex issues to the Benefits Supervisor as needed.
  • Manage end-to-end offboarding processes, ensuring smooth transitions for exiting employees.
  • Support statutory compliance by processing and monitoring transactions related to SSS, PhilHealth, Pag-IBIG, and BIR.
  • Liaise with government agencies to ensure proper reporting and regulatory compliance.
  • Promote a positive, service-oriented experience for all employees regarding benefits and HR processes.

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