Customer Success Specialist II

Role Details

Contract Duration: Full-time
Training Schedule: Monday-Friday, 10:00 pm - 4:00 pm Manila Time, Weekends off
Work Schedule:Monday-Friday, 10:00 pm - 4:00 pm Manila Time, Weekends off
Work Type and Location: Hybrid - Metro Manila
Expected Start Date: December 18, 2025

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don't just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let's build the future of customer experience together.

Welcome to Crescendo. Welcome to what's next.
 

The Role

We are seeking a detail-oriented and proactive Customer Success Specialist II to support daily and weekly operational activities. In this role, you will monitor inbound and outbound shipments, coordinate with carriers and co-manufacturers, track raw materials and finished goods, and maintain accurate records to ensure production and delivery processes run smoothly.

This role is ideal for someone who thrives in a structured environment, enjoys working with operational data, and wants to contribute to a seamless supply chain workflow.

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What You'll Do:

• Track inbound raw materials and work-in-progress shipments, ensuring accurate updates to co-manufacturer calendars.
• Log inbound receipts against open purchase orders to maintain production visibility.
• Monitor outbound WIP and finished goods shipments, updating carrier portals and tracking statuses.
• Coordinate with carriers and co-manufacturers to resolve delivery issues and escalations.
• Book truckloads with preferred carriers and maintain accurate shipment records.
• Create Advance Shipping Notices (ASNs) and ensure timely notifications for all shipments.
• Update delivery calendars to reflect inbound and outbound shipments across multiple sites.
• Validate goods have been delivered and follow up on missed pickups or late deliveries.
• Maintain detailed tracking and reporting for our Partner shipment and production trackers.
• Collaborate cross-functionally to support operational efficiency and continuous improvement initiatives.

 

What We Expect From You:

• At least 1 year of experience working in a similar role
• Strong attention to detail and ability to manage operational shipment data accurately.
• Excellent written and verbal communication skills for coordinating with internal and external partners.
• Highly organized, able to manage multiple priorities and meet deadlines consistently.
• Proactive problem-solving skills to identify and resolve shipment or delivery issues.
• Comfortable using carrier portals, spreadsheets, and tracking systems.
• Adaptable and able to work in a fast-paced, dynamic production environment.
• Team-oriented but capable of independent work with minimal supervision.
• Reliable and accountable for timely updates and accurate reporting.
• An analytical mindset with the ability to support operational improvements.
• Passionate about supply chain operations and ensuring smooth production workflows.

 

What You'll Get In Return:

• Hybrid working arrangements
• Competitive Base Salary
• Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Access to free posture-based fitness workouts from home
• Training opportunities provided by Crescendo and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They're the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what's next.
• Take ownership: Bold choices with integrity at the core—that's how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo's privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.

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