product support engineer

6 hours ago

Cebu City, Central Visayas, Philippines YourMembership Limited Corporation (Cebu) Full time

Product Support Engineer will work within the Product Development team, ensuring that we deliver well tested software that meets the business requirements of our organization and its customers. As a Product Support Engineer, you will provide effective support for products developed in our organization. You will be responsible for testing and providing technical troubleshooting during development and beta testing. You will also provide phone, video conference, and other online support, in addition to in-person training, for internal users and/or our clients.

Additionally, our Product Support Engineers oversee software deployments, are responsible for ensuring product quality, overview the security and integrity of the product to minimize privacy concerns.

A degree or experience in quality control, systems, or a related field is preferred. Candidates with industry certifications will receive preference. Qualified candidates will have advanced problem-solving skills and pay close attention to detail. Must be a quick study to gain extensive knowledge of company products, be able to multi-task, think on your feet, able to excel in a fast-paced environment, and be able to adapt to changes in product requirements. Additionally, you must have excellent communication and interpersonal skills, work well in a team environment with other engineers, but still be able to work independently and perform at a high level. Proficiency with proprietary software, as well as office applications to communicate with higher management and other team members, is required.

Responsibilities:

  • Triage, analyze, and resolve customer concerns and problems, diagnose the root cause, and document interactions
  • Provide troubleshooting, technical, and software advice and suggestions
  • Conduct trainings and create documentation for team members and users
  • Help create test cases and perform user acceptance testing for large feature deployments
  • Become a subject matter expert for our product and its features

Qualifications:

  • BS in Computer Science, Engineering or related field, or relevant experience
  • 2+ years of experience with manual cross browser testing

  • 2+ years of experience in gathering functional requirements and breaking down test scenarios into executable test cases

  • Excellent problem-solving skills with a strong attention to detail

  • Excellent verbal and written communication skills
  • Must be a self-starter who thrives in a team-oriented environment
  • Proven propensity to learn new technologies quickly
  • Experience with CRM software systems, web content management systems, membership management systems or other association software tools

  • Technical skillset should include working knowledge of MS SharePoint, MS Word, MS Access, MS Outlook, MS Excel, HTML, XML and browser technologies, including developer tools

  • Experience working in Agile methodologies

  • Experience in Jira or related test management/bug tracking tools

WHAT WE OFFER:

*Hybrid Set-Up (3 Days Onsite, 2 Days WFH in a Week)

*1000 Rice Allowance

*1000 Internet Allowance

*Quarterly Performance Bonus

*Annual Salary Increase

*HMO coverage + 2 FREE dependents upon employment

*Dental Coverage

*Optical Coverage

* Life Insurance upon employment

*Hazard Pay

*Night Differential Pay of 20%

*Leave Credits upon employment

*Annual Leave Credits Conversion

*Birthday Leave

*Bereavement Leave

*Burial Assistance

*Referral Incentives

*Free Coffee

APPLY NOW

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