Reservations Associate

2 weeks ago

Ortigas, Philippines Euro Pacific Resorts, Inc. Full time ₱216,000 - ₱300,000 per year

· Responds to reservation requests from guests, companies, travel agents and various distribution channels and communication platforms (social media, messaging).

· Ensures that reservation phonelines and email are attended to at all times to meet daily business needs, and is responsible for creating, updating and maintaining reservation bookings promptly in accordance with guests' booking confirmations.

· Ensures that all guest requests, concerns and feedback relating to rooms reservations are addressed in a timely and professional manner and collaborates with relevant departments on booking requirements and special guest requests to provide a seamless guest experience.

· Familiar with the room types of the property, their locations and layouts, features and amenities.

· Familiar with the available rates and packages to sell and close sales.

· Adheres to reservation policies and procedures to meet compliance and quality assurance expectations.

· Passionate in delivering excellent guest service and possesses strong communication and administration skills.

Able to work on shifts, including weekends and public holidays in an office environment.

Job Type: Full-time

Pay: Php18, Php25,000.00 per month

Work Location: In person

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