ESL Specialist

Key Responsibilities

• Provide frontline support to teachers and ongoing lessons, ensuring smooth class operations and an excellent teaching experience.
• Troubleshoot platform, audio/video, connectivity, and lesson material issues in real time.
• Assist teachers with account-related concerns such as schedules, access issues, policy clarifications, and payout inquiries.
• Respond to both lesson-related and general teacher inquiries through clear, professional communication.
• Coordinate with internal teams to escalate system errors, content issues, or complex teacher concerns as needed.
• Guide teachers on best practices for lesson delivery, platform navigation, and compliance with company standards.
• Document issues, resolutions, and escalations accurately using designated tools or ticketing systems.
• Support teachers with process updates, training reminders, and operational announcements.
• Maintain a high level of service quality and ensure timely resolution of all concerns.

Qualifications

• 3+ years of relevant experience in ESL, customer support, operations support, or similar roles.
• Experience in ESL operations, teaching support, or lesson coordination is required.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills in English (written and verbal).
• Ability to multitask, handle urgent situations, and manage real-time concerns.
• Familiarity with online teaching platforms, ESL environments

Job Type: Full-time

Work Location: In person