Urgent Hiring Call Center Agent

1 week ago


Pasay, National Capital Region, Philippines Metacom Careers Full time

Description

  • Act as the first point of contact for customer inquiries via phone, email, or chat.
  • Provide accurate information and resolve customer issues in a timely manner.
  • Document customer interactions and update records accurately.
  • Assist in scheduling appointments and managing customer accounts.
  • Collaborate with team members to improve customer service processes.

Requirements

  • Educational Qualifications: High School Diploma or equivalent.
  • Experience Level: 02 years of experience in a call center or customer service role.
  • Skills and Competencies: Strong command of the English language, excellent customer service skills, and ability to solve problems effectively.
  • Qualities and Traits: Strong work ethic, excellent organizational abilities, and effective people skills.
  • Responsibilities and Duties: Ability to manage back office support tasks and technical support inquiries as required.
  • Working Conditions: Fast-paced environment with varying tasks throughout the day.


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