Content Analyst

2 days ago

Taguig, National Capital Region, Philippines weSource Management Consultancy Firm Full time


We are urgently hiring for Content Analyst – ServiceNow

Location: BGC Taguig

Work Setup & Shift: Onsite | Day Shift | 6am to 3pm

Salary is up to 60k based on experience

Preferred Qualifications:

  • Experience supporting AI-powered ServiceNow features.
  • Knowledge of IT Service Management (ITSM) processes.
  • Experience with ServiceNow reporting and dashboarding.
  • Experience reconciling ServiceNow CMDB with external sources.
  • Familiarity with CMDB best practices and data governance frameworks.
  • Strong understanding of taxonomy, metadata, and categorization for structuring CMDB records and knowledge articles.

What You Need Non-negotiables:

  • Content development and management experience, preferably working with ServiceNow data or content
  • Proven experience in data quality, cleansing, normalization, and content management across large datasets.
  • Proficiency with the ServiceNow platform at a user level.
  • Strong documentation, organizational, and time management skills.
  • Professional-level written and verbal English communication skills.
  • Results-focused with strong attention to detail and the ability to work autonomously.
  • Experience in confident relationship-building and stakeholder management.
  • Demonstrated ability to follow governance standards and defined policies.
  • The ability to analyze and interpret data trends, identify anomalies, and recommend corrective actions.

We're looking for a highly skilled Knowledge Base Analyst to join our team, reporting directly to the Associate Director, Optimisation & Platforms. In this role, you';ll be instrumental in ensuring the ServiceNow platform maintains accurate, high-quality, and AI-ready data. You will play a pivotal role in the Configuration Management Database (CMDB) and with knowledge articles.

A key focus will be on addressing data and knowledge quality to improve operational efficiency, ensure reliable billing, and streamline event management across the business. The ideal candidate is a self-driven problem-solver with strong communication and stakeholder engagement skills. You will be expected to not only uplift the quality of data and content, but also to collaborate with stakeholders and report on your progress and challenges to a governance forum.

As a Knowledge Base Analyst, You Will

  • Data/Content Quality Uplift: Identify and fix inaccurate, outdated, or duplicate data in the CMDB and knowledge articles.
  • Knowledge Management: Ensure knowledge articles are accurate, well- categorized, and up-to-date. This includes inactivating obsolete information and structuring content with tagging, metadata, and taxonomy to support AI consumption and searchability.
  • Stakeholder Engagement: Collaborate effectively with stakeholders and hold them accountable for providing timely responses.
  • Reporting & Governance: Provide regular updates to a governance forum on progress and challenges, with a focus on how improvements support AI readiness and long-term governance standards.
  • Documentation: Maintain clear and effective procedural documentation.
  • Task Management: Complete assigned tasks accurately, on time.

  • Content Analyst

    2 days ago

    Taguig, National Capital Region, Philippines LSEG (London Stock Exchange Group) Full time

    Position Overview:A Content Analyst is responsible for maintaining the accuracy and integrity of financial market data through historical data cleansing, basic chart creation, and documentation support. This role plays a key part in ensuring high-quality content delivery by ensuring that relevant data is maintained and delivered in an accurate and timely...

  • Travel Content Data Analyst

    1 week ago

    Taguig, National Capital Region, Philippines Amadeus Full time

    Job TitleTravel Content Data Analyst Purpose of the roleAs part of the Services and Operations, Configuration and Data Management team, the Data Analyst role is important in implementing and integrating Amadeus and external providers' content for our customers.The Data Analyst primarily performs data imports and checks using graphic interfaces based on data...

  • Content Analyst

    1 week ago

    Taguig, National Capital Region, Philippines LSEG (London Stock Exchange Group) Full time

    A Content Analyst - Korean uses specific language and / or market knowledge and skills to deliver on customer / business requirements and assist in the resolution of client data issue cases, whilst holding responsibility for sourcing, collecting, curating content from financials documents / instruments / feed sources.Role Responsibilities:Work as a part of...

  • Content Analyst

    1 week ago

    Taguig, National Capital Region, Philippines LSEG Full time

    A Content Analyst - Korean uses specific language and / or market knowledge and skills to deliver on customer / business requirements and assist in the resolution of client data issue cases, whilst holding responsibility for sourcing, collecting, curating content from financials documents / instruments / feed sources.Role Responsibilities:Work as a part of...

  • Content Analyst

    2 days ago

    Taguig, National Capital Region, Philippines LSEG Full time

    Sustainable Finance and Investment (SFI, formerly known as ESG) is one of the key verticals within Company Data which caters to clients engaged in equity research. SFI provides integrated financial and extra-financial information, which is crucial for understanding the long-term performance and risk  profile of major corporations. Our comprehensive ESG...

  • Content Analyst

    2 days ago

    Taguig, National Capital Region, Philippines LSEG (London Stock Exchange Group) Full time

    Sustainable Finance and Investment (SFI, formerly known as ESG) is one of the key verticals within Company Data which caters to clients engaged in equity research. SFI provides integrated financial and extra-financial information, which is crucial for understanding the long-term performance and risk profile of major corporations. Our comprehensive ESG...

  • Content Analyst

    1 week ago

    Taguig, National Capital Region, Philippines LSEG (London Stock Exchange Group) Full time

    Position SummaryThe Content Analyst - Bond Indices role is responsible for ensuring the accuracy, quality and timeliness of Bond Indices data on our database (Datastream and Workspace). Also handles supplier coordination, resolves client queries, and supports onboarding and maintenance of markets to uphold LSEG's data quality standards.Responsibilities & Key...

  • Content Analyst

    1 week ago

    Taguig, National Capital Region, Philippines LSEG Full time

    Position SummaryThe Content Analyst - Bond Indices role is responsible for ensuring the accuracy, quality and timeliness of Bond Indices data on our database (Datastream and Workspace). Also handles supplier coordination, resolves client queries, and supports onboarding and maintenance of markets to uphold LSEG's data quality standards.Responsibilities & Key...

  • Content Analyst

    1 week ago

    Taguig, National Capital Region, Philippines LSEG Full time

    The News Quality Team is looking for an individual who is ready to be at the core of how LSEG delivers effective news metadata management and compliance with content distribution licenses. The team ensures that we meet industry requirements for real-time news alerts, exclusives, and insights that financial professionals rely on for market monitoring and deal...

  • Content Analyst

    1 week ago

    Taguig, National Capital Region, Philippines LSEG (London Stock Exchange Group) Full time

    The News Quality Team is looking for an individual who is ready to be at the core of how LSEG delivers effective news metadata management and compliance with content distribution licenses. The team ensures that we meet industry requirements for real-time news alerts, exclusives, and insights that financial professionals rely on for market monitoring and deal...